Administrative Manager of Code Enforcement

Typical duties performed, include, but are not limited to oversight of daily operations to ensure alignment with departmental objectives and organizational priorities. Dependent upon service area, may manage and direct staff to maintain efficient workflows, ensuring productivity and high-quality outcomes.   Develop, implement, and evaluate operational strategies, procedures, and best practices to improve efficiency and effectiveness.  Monitor performance metrics and identify opportunities for process improvement.   Collaborate with leadership and cross-functional teams to support departmental initiatives.   Perform other job-related duties as required.

Bachelor’s degree required.   Substitution: Two (2) years of any equivalent combination of education, training, and experience may substitute for each year of college education lacking.  Six (6) years of full-time management experience required.   Four (4) years of demonstrated leadership experience.   Strong critical thinking and analytical skills, with the ability to identify process inefficiencies and implement effective solutions.  Excellent written and verbal communication skills.  Valid State of Ohio Driver’s License required.    

Key Responsibilities. Team Leadership & Personnel Management:

• Supervise para-professional staff to ensure operational goals and performance standards are met.
• Lead recruitment and interviewing processes to efficiently fill vacant positions with high-quality talent.
• Design on-boarding protocols to successfully integrate new code enforcement personnel into the division.
• Champion team building and employee recognition initiatives to elevate staff morale and improve retention.
• Equip staff with resources, tools, and support necessary for daily and long-term professional success.

Training, Compliance & Development:

• Develop a comprehensive training program for code enforcement staff and actively assist in the creation of a specialized Code Academy.
• Track employee certifications, proactively monitoring compliance to ensure all staff credentials remain current.

Data Optimization & Strategic Operations:

• Analyze operational data to optimize workflows and ensure the Division of Code Enforcement operates at peak performance.
• Collaborate with the data team and the Manager of Strategic Code Enforcement Initiatives to maximize staffing efficiency and verify that field activities drive measurable results.
• Manage division budget constraints, ensuring the office runs smoothly, effectively, and within budget.

Community Relations & Stakeholder Liaison:

• Resolve complex escalations and serve as the primary division liaison to City Council members and their staff regarding sensitive code enforcement cases within their wards.
• Partner with city departments and external stakeholders to pivot strategies in response to shifting real estate markets and changing neighborhood dynamics.
• Represent the department publicly at community and neighborhood meetings, and various civic events.
• Promote departmental success stories to elevate public perception and keep internal teams inspired.

Required Education & Experience:

• Bachelor’s degree or higher from an accredited institution.
• Proven experience in community development, urban planning, public administration, or a closely related field.
• Demonstrated proficiency with data systems, specifically Power BI and the Microsoft Office suite.
• Strong public speaking capabilities and excellent written communication skills.
• Superior interpersonal skills with a track record of resolving conflicts and building cross-functional relationships.

Preferred Qualifications:

• Prior professional experience working directly within a code enforcement agency or division.
• Technical proficiency with Geographic Information Systems (GIS) platforms.

The City's guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.