IT Systems Analyst

Description

IT Systems Analyst 

Position Summary

The IT Systems Analyst position has important and broad responsibilities requiring independent technical judgment and a strong working knowledge of business IT support for our Coushatta and Natchitoches manufacturing locations on site and Corbin manufacturing and Denver corporate locations remotely. This position is responsible for advanced desktop, server, networking, cloud, and endpoint support, including software, hardware, peripheral devices, and mobile devices. The role resolves escalated issues, administers assigned systems, supports cybersecurity and IT governance requirements, and independently leads smaller technical initiatives. All applicants must demonstrate strong written and verbal communication skills with technical and non-technical staff and a strong customer-service focus. This is a full-time position reporting to local site IT management and the company VP of IT.

Job Duties & Responsibilities

• Independently diagnoses and resolves complex incidents and escalated service tickets involving desktops, servers, printers, network equipment, mobile devices, applications, and connectivity.
• Administers assigned Microsoft 365, Active Directory and Microsoft Entra ID functions, including user access, groups, device management, and identity-related troubleshooting.
• Supports Windows Server, virtualization, storage, backups, and system monitoring; identifies recurring issues and recommends corrective action.
• Troubleshoots LANs, WANs, switches, firewalls, VPN connectivity, and network segments in coordination with site IT management and service providers.
• Executes endpoint provisioning, software deployment, patching, vulnerability remediation, and device lifecycle processes in accordance with company standards.
• Supports cybersecurity controls, access reviews, incident response, change control, and IT governance requirements, including evidence collection for applicable audits.
• Develops and maintains PowerShell scripts or other approved automation to improve efficiency, consistency, and support quality.
• Owns smaller IT projects and assigned technical improvements, including planning, testing, implementation, documentation, and communication with stakeholders.
• Supports manufacturing-site technology and coordinates changes affecting production connectivity and business continuity with appropriate site personnel.
• Assists with end-user training, onboarding and offboarding, software license tracking, asset inventory, data retention, and secure equipment disposal.
• Creates and maintains accurate technical documentation, procedures, diagrams, and end-user training materials using approved tools.
• Mentors IT Systems Analyst I personnel through troubleshooting guidance, knowledge sharing, and review of established procedures.
• Protects confidential company information and adheres to company policies, security requirements, and approved change-management processes.
• Maintains technical knowledge through continuing education, certifications, professional resources, and evaluation of emerging technologies.
• Complies with all company environmental, health & safety requirements, including participation in required programs and meetings.

Knowledge, Skills, and Abilities

Software knowledge (required):

• Microsoft Windows 10 and 11 and Microsoft 365 administration
• Active Directory administration and working knowledge of Microsoft Entra ID
• Windows Server fundamentals, endpoint management, software deployment, and patching
• PowerShell or comparable scripting for routine administrative tasks
• Ticket management, incident escalation, change control, and technical documentation
• iOS and Android mobile operating systems

Software knowledge (Preferred):

• Microsoft Azure and hybrid identity environments; Okta or comparable single sign-on platforms
• Microsoft Defender, endpoint security, and data protection controls
• Microsoft SQL Server fundamentals and enterprise application support
• Hyper-V or comparable virtualization technology
• Microsoft Intune or comparable device management platforms

Hardware knowledge (Required):

• Servers, desktops, laptops, mobile devices, and peripheral devices
• Network switches, wireless networking, printers, and basic storage systems

Hardware knowledge (Preferred):

• Enterprise network storage and virtualization hosts
• Fortinet firewalls, VPN infrastructure, and manufacturing-site network equipment

Certifications (preferred):

• CompTIA Network+ or Security+
• Microsoft Azure Fundamentals (AZ-900) or Microsoft 365 certification
• Cisco CCNA or equivalent networking certification

Abilities:

• Independently prioritize and resolve complex technical issues with sound judgment
• Provide exceptional customer service and communicate effectively with technical and non-technical staff
• Manage multiple priorities, coordinate stakeholders, and deliver assigned projects
• Identify root causes, improve processes, and develop practical automation
• Demonstrate strong attention to detail, security awareness, and documentation discipline
• Work collaboratively across locations and mentor less-experienced IT personnel
• Adapt to changing business needs and expand technical responsibilities

Experience

• Two to five years of progressively responsible IT support, systems administration, or infrastructure experience preferred
• Demonstrated experience independently troubleshooting business systems, supporting end users, and administering assigned IT services
• Experience supporting multi-site operations or manufacturing environments preferred

Education

• A high school diploma or equivalent is required
• An Associate’s or Bachelor’s degree in Information Systems, Computer Science, Networking, or a related field is preferred; equivalent relevant experience and certifications will be considered

Arq is an Equal Employment Opportunity Employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the positions.