- Location
- Sydney Office, Australia
- Workplace
- Hybrid
- Type
- Full-time
- Department
- IT
- Source
- Workday
Description
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
About the role
As the Digital Automation Lead within the Digital Operations team, you will drive technology adoption and accelerate digital transformation across key platforms. Working closely with Platform Consultants and Business Units, you will play a pivotal role in promoting automation offerings, maximizing customer adoption, and delivering an exceptional experience to help partners achieve their strategic goals.
What you'll do
- Develop and execute proactive strategies to drive partner adoption and usage of key platform functionalities.
- Work in partnership with Platform Consultants to deliver customer optimization plans and improve operational processes.
- Partner with Business Units on net-new customer onboarding to promote the value of digital automation solutions.
- Identify growth opportunities by aligning partner strategic objectives with future platform capabilities.
- Share best practices across teams to continuously elevate the customer experience and outpace market competitors.
What you'll bring to the role
- Extensive of experience in Customer Success, Technical Account Management, Customer Experience, or Project Management.
- Proven technical acumen with a background in Cloud technology, software solutions, or infrastructure platforms.
- Demonstrated ability to manage multi-tiered service provider relationships and drive technology adoption across accounts.
- Strong interpersonal and influencing skills with a collaborative, team-oriented mindset.
- Capability to streamline operational processes, evaluate workflows, and drive partner-centric outcomes.
Joining Ingram Micro means becoming part of a global leader in technology solutions. We offer a dynamic work environment, opportunities for professional growth, and the chance to make a significant impact on the future of technology distribution. Let's shape tomorrow together.
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
Final offers of employment are subject to the completion of relevant pre‑employment background checks.
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