Claim Assistant - In Office

Overview

Claim Assistant

Location: Overland Park, KS – In-Office Only (No Remote Opportunity)Schedule: Monday–Friday, 8:00 AM–4:30 PM CT (37.5 hours/week)Salary Range: $18.00–$22.00 per hour

Build Your Career With Purpose at CCMSI

At CCMSI, we don’t just process claims—we support people. As a leading Third Party Administrator and a certified Great Place to Work®, we offer manageable workloads, employee ownership, and a collaborative culture. Our employee-owners are empowered to grow, contribute, and make a meaningful impact.

Job Summary

We are seeking a Claim Assistant to join our Overland Park, KS branch. This position is 100% in-office with no remote opportunity. In this role, you will provide essential administrative and client support to our adjusting staff and supervisor, helping ensure smooth daily operations. This position offers growth potential into future claim-handling roles within CCMSI.

 

Responsibilities

 

When we hire support team members, we look for organized, dependable professionals who thrive in fast‑paced environments and take ownership of every detail. In this role, your accuracy and efficiency will directly support a busy team of adjusters and our client service commitments.  What You’ll Do   

• Answer and manage incoming calls on the branch main line• Process incoming faxes, physical mail, and electronic documents• Assist with medical bill inquiries, state form submissions, and special projects• Prepare, organize, and maintain claim documentation• Provide daily operational support to the adjusting team and branch leadership• Collaborate with team members to ensure timely and accurate service delivery

 

Qualifications

Required:

• Previous office experience (insurance or medical background a plus)• Strong organizational skills with the ability to prioritize multiple tasks• Proficiency in Microsoft Office (Word, Excel, Outlook)• Excellent verbal and written communication skills• Reliable attendance and ability to work fully in-office

 

Nice to Have:

• Familiarity with medical terminology• Prior experience in insurance, claims, or customer service

Performance Metrics

• Internal audits and compliance reviews• Annual performance evaluations• Quality, timeliness, and accuracy of support provided to the team

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

 

CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process. Please contact our hiring team with any questions about compensation or benefits.

Visa Sponsorship:CCMSI does not provide visa sponsorship for this position.

ADA Accommodations:CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.

Equal Opportunity Employer:CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Act with integrity

• Deliver service with passion and accountability

• Embrace collaboration and change

• Seek better ways to serve

• Build up others through respect, trust, and communication

• Lead by example—no matter their title

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

 

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