Terrain Cafe | Host | Glen Mills

Role Summary

Terrain Café is a chef-driven, garden-to-table restaurant that celebrates seasonal ingredients and the art of gathering through thoughtful menus and warm, welcoming spaces rooted in craftsmanship and heartfelt hospitality.  

 

As a Host, you are the first and last point of contact for our guests—playing a critical role in shaping their experience. From warm greetings to organized table flow and real-time communication with service teams. This role requires composure, attention to detail, and a natural sense of hospitality. You'll help manage reservations, waitlists, and guest preferences while contributing to a smooth and memorable dining atmosphere. 

Role Responsibilities

• Guest Experience 

  • Greet and seat guests with warmth, efficiency, and professionalism. 

  • Assist with coats, strollers, accessibility, and special seating needs. 

  • Accommodate guest requests (e.g., highchairs, dietary restrictions). 

  • Follow brand Steps of Service from arrival to farewell. 

  • Maintain a calm, polished demeanor—even during peak periods. 

  Reservations & Table Management 

  • Use online restaurant booking tools, such as OpenTable, to manage reservations and waitlists. 

  • Strategically assign tables to maintain pacing and optimize flow. 

  • Accurately quote wait times and provide timely updates to guests. 

  • Confirm reservations, special requests, and private dining notes. 

  Communication & Coordination 

  • Relay guest preferences, celebrations, and allergies to servers and BOH. 

  • Manage call volume, phone messages, and requests for management to follow up. 

  • Communicate actively with managers to adjust seating and service needs. 

  • Participate in team check-ins and pre-shift meetings. 

  • Serve as a liaison between front- and back-of-house teams. 

  Operational Support 

  • Complete all opening, running, and closing duties at the host stand. 

  • Monitor table status and assist with turn times and resets. 

  • Keep host stand, entrance, and shared spaces clean and organized. 

  • Enforce café policies regarding large parties, pets, and decor guidelines. 

  • Assist with online ordering kiosk, pickup orders, and delivery drivers. 

  Atmosphere & Culture 

  • Use positive body language, clear communication, and a professional tone. 

  • Represent the brand’s welcoming, accommodating, and garden-inspired ambiance. 

  • Follow all safety, cleanliness, and hospitality protocols. 

Role Qualifications

• • 1+ year of hosting or customer service experience preferred. 

  • Confident communicator and calm under pressure. 

  • Familiarity with OpenTable or similar systems. 

  • Strong multitasking and organizational skills. 

  • Flexible availability preferred- may include mornings, evenings, weekends, and select holidays. 

  • Able to lift up to 50 lbs. and remain on your feet for extended periods. 

The Perks

Why Work with Us? 

• Become part of the URBN family (Terrain, Anthropologie, Free People, Urban Outfitters) with opportunities for growth, cross-training, and advancement 

• Join a distinctive garden-to-table restaurant rooted in craftsmanship offering thoughtful seasonal menus   

• Warm, welcoming spaces supported by a collaborative, hospitality-focused team culture 

• Employee perks, discounts & benefits across URBN brands 

Benefits 

Eligible full-time employees enjoy access to URBN’s competitive benefits package, including: 

• Medical, dental, and vision insurance 

• Paid Time Off (PTO) 

• 401(k) with retirement savings plans 

• ➡ Learn more: urbn.com/work-with-us/benefits 

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.