Academic Manager

Role type: Full-time

Location: Toronto, Ontario - onsite

Salary: $70,000 to $80,000

About Global University Systems

Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter and more sustainable future for all. Our institutions offer the broadest range of industry-relevant skills through inclusive, accessible and digital-first learning. We offer a choice of career-enhancing certificates, degrees and post-graduate level qualifications, equipping our thriving multi-national community of students for lifelong success. Our world-leading network and state-of-the-art institutions power the upskilling of our students worldwide.

About OIHI

The Ontario Institute of Health and Innovation (OIHI) is a registered Career College in Ontario dedicated to preparing the next generation of allied health professionals. With a growing portfolio of approved programs, strong practicum partnerships across 150+ healthcare organizations, and an expanding presence in corporate training and continuing education, OIHI is positioned at the intersection of workforce development and healthcare innovation.

Summary of the Role

The Academic Manager at the Ontario Institute of Health and Innovation (OIHI) is a pivotal leadership role responsible for driving the daily operational success of our academic programs. Operating fully on-campus, this position ensures that OIHI programs are delivered to the highest standards of academic excellence and regulatory compliance. The successful candidate will lead a team of Program Leads and faculty, champion student success initiatives, and seamlessly bridge the gap between academic strategy and daily operational execution within the dynamic environment of an Ontario career college.

Key Responsibilities

Academic Operations & Efficiency

• Oversee the day-to-day academic operations and delivery of OIHI programs.

• Maintain a strong on-campus presence and provide timely support to students, faculty, and Program Leads.

• Ensure programs and courses are delivered according to approved schedules, curriculum requirements, institutional policies, and applicable regulatory requirements.

• Monitor academic operations, identify issues and inefficiencies, and implement practical solutions.

• Manage Program Leads and ensure consistent and effective program delivery.

• Coordinate with Scheduling and other departments to support effective faculty and course scheduling.

• Resolve day-to-day academic operational issues and escalate significant matters to the Associate Dean as required.

• Teach or provide instructional coverage when required to support continuity of program delivery.

Faculty Management

• Provide day-to-day supervision and support to Program Leads and faculty.

• Support faculty recruitment, interviewing, onboarding, orientation, and scheduling.

• Monitor faculty performance, teaching quality, attendance, engagement, and compliance with academic expectations.

• Provide coaching, feedback, and performance support as required.

• Coordinate faculty coverage and address faculty-related delivery issues.

• Support faculty development and ensure all faculty documentation, qualification records, and adult education methodologies remain current and compliant with Ministry standards.

Student Success

• Monitor and support interventions related to attendance, academic performance, progression, and retention.

• Ensure students receive timely and consistent academic support and communication.

• Support academic appeals and other academic processes in accordance with institutional policies.

• Collaborate with Student Success, Registration, Admissions, Financial Aid, and other departments to resolve student issues.

Academic Quality

• Monitor the quality and consistency of teaching, assessment, and program delivery.

• Conduct or coordinate classroom observations and academic quality reviews.

• Review student and faculty feedback and follow up on identified academic concerns.

• Support consistent academic practices across programs and identify opportunities for continuous improvement.

• Work with Program Leads, faculty, and the LMS Specialist to maintain effective in-person, synchronous, and asynchronous learning experiences.

Compliance

• Support academic preparation for program audits, regulatory reviews, inspections, and internal quality reviews.

• Ensure academic operations, faculty files, student academic records, and program documentation meet institutional and Ontario career college regulatory requirements.

• Monitor academic compliance requirements and address identified gaps in a timely manner.

• Maintain organized and audit-ready academic documentation.

• Support program reviews and required corrective actions.

Qualifications and Competencies

• Bachelor's degree in education, business administration, healthcare, or a related field; a master's degree is an asset.

• Previous academic management or academic operations experience within an Ontario career college is required.

• Demonstrated knowledge of the Ontario career college regulatory and operating environment.

• Minimum 3–5 years of relevant postsecondary academic operations, program management, or faculty management experience, including supervisory or leadership responsibilities.

• Meets the statutory instructor qualifications under the Ontario Career Colleges Act, 2005, requiring a minimum of 48 months of relevant occupational experience (or 24 months combined with a related degree/diploma) is required.

• Experience managing healthcare, medical, clinical, or other vocational programs is a strong asset.

• Demonstrated experience managing faculty and supporting multiple programs or student cohorts.

• Experience with academic quality assurance, student academic issues, regulatory compliance, and program audits.

• Strong operational, organizational, problem-solving, and people-management skills.

• Ability to work effectively in a fast-paced, student-focused environment and manage competing priorities.

• Experience with Learning Management Systems (LMS) and Student Information Systems (SIS) is an asset.

• Ability and willingness to teach or provide instructional coverage when operationally required, and possess the requisite occupational experience to meet Ministry instructor qualifications.

• Ability to work fully on-site.

• Successful completion of a Criminal Record Check and/or Vulnerable Sector Check is required prior to employment.

Working Conditions

• Environment: Fully on-site at the OIHI campus; standard office and academic environment.

• Pace & Demands: Fast-paced, student-focused environment requiring the ability to manage competing priorities, handle frequent interruptions, and resolve immediate operational crises.

• Hours of Work: Standard business hours, with the occasional requirement to work flexible hours to support program delivery, student needs, or institutional audits.

• Physical Requirements: Frequent movement across the campus to conduct classroom observations, support faculty, and engage with students.

What We Offer

• Competitive Compensation

• Performance-Based Commission: Uncapped commission tied to enrollment and institutional performance.

• 100% Employer-Paid Benefits: We cover 100% of the premiums for your extended health care, dental care, and Employee and Family Assistance Plan (EFAP), ensuring you and your family have comprehensive support at no monthly cost to you.

• Competitive paid time off: 15 days vacation.

• Diverse and inclusive workforce: We celebrate diversity, individuality, ideas and experiences – everyone has a voice.

• Start-up spirit on a global scale: We have the agility, ambition and ideas of a start-up but the size, scale and reputation of a Group.

• High employee retention and loyalty: We are proud to retain incredible talent leading exciting careers with us.

• Collaborative leadership: A leadership team committed to innovation in allied health education.

• Career Growth: Professional development opportunities within a growing national education organization.

We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success in your job search.

OIHI is an equal opportunity employer. We provide equal opportunities and are committed to the principle of equality regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. Accommodations are offered upon request for applicants participating in all phases of the recruitment and selection process in line with our Accessibility Policy, the Accessibility for Ontarians with Disabilities Act, and the Ontario Human Rights Code. If you require accommodations at any point during the application and hiring process, please contact [email protected].

Artificial intelligence is used to screen, assess or select applicants.

Vacancy Status: Existing Vacancy.