- Location
- saint louis, mo, USA
- Type
- Contract
- Department
- Engineering
- Seniority
- Senior
- Source
- RecruiterFlow
Description
Job Summary:
We are seeking a Senior AWS Connect Architect to lead the design and delivery of enterprise-grade contact center solutions. The ideal candidate has deep expertise in Amazon Connect, AWS cloud services, and telephony systems, with a strong preference for healthcare industry experience.
Key Responsibilities:
-
Architect and deliver scalable, secure Amazon Connect solutions (IVR, routing, omnichannel)
-
Integrate Amazon Connect with CRMs and healthcare systems
-
Leverage AWS services (Lambda, Lex, Kinesis, DynamoDB, S3) to build intelligent workflows
-
Ensure solutions meet HIPAA and compliance standards
-
Guide engineering teams, provide technical leadership, and define best practices
-
Optimize performance, reliability, and security of contact center platforms
Required Skills:
-
10+ years in IT architecture, 4+ years in Amazon Connect or cloud contact centers
-
Strong AWS expertise (Lambda, S3, CloudWatch, API Gateway, IAM)
-
Solid understanding of telephony, SIP, IVR, and contact center operations
-
Proven ability to design secure, scalable cloud architectures
-
Excellent communication and stakeholder leadership skills
Preferred:
-
Healthcare industry experience (HIPAA, PHI handling)
-
AWS Solutions Architect Professional certification
-
Experience with AI/ML features, Infrastructure as Code (CloudFormation/Terraform)