- Location
- saint louis, mo, USA
- Type
- Contract
- Department
- Engineering
- Seniority
- Senior
- Experience
- 7+ years
- Source
- RecruiterFlow
Description
Job Summary:
We are seeking a highly skilled Senior AWS Connect Engineer to design, implement, and optimize cloud-based contact center solutions using Amazon Connect. The ideal candidate will have deep technical expertise in AWS services, experience building scalable and secure contact center platforms, and a strong understanding of healthcare compliance standards such as HIPAA.
Key Responsibilities:
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Design, configure, and deploy Amazon Connect solutions including call flows, IVR, routing, and integrations
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Implement and manage integrations with CRMs (e.g., Salesforce, Zendesk) and third-party applications
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Leverage AWS services such as Lambda, Lex, Kinesis, DynamoDB, and S3 to build intelligent, automated workflows
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Ensure solutions meet healthcare regulatory and compliance requirements (HIPAA, PHI handling)
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Monitor, troubleshoot, and optimize performance, reliability, and security of contact center environments
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Collaborate with product managers, business analysts, and operations teams to gather requirements and deliver scalable solutions
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Provide technical leadership, mentor junior engineers, and contribute to best practices and standards
Required Skills & Qualifications:
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7+ years of experience in IT engineering with 3+ years in Amazon Connect or similar cloud contact center platforms
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Strong hands-on expertise with AWS services including Lambda, CloudWatch, DynamoDB, S3, and API Gateway
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Solid understanding of telephony, SIP, IVR design, and contact center operations
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Proven experience in building secure, scalable, and highly available solutions
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Strong troubleshooting, debugging, and problem-solving skills
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Excellent communication and ability to work in cross-functional teams
Preferred Qualifications:
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Experience in the healthcare industry with knowledge of HIPAA compliance and PHI data handling
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Familiarity with AI/ML-powered features (chatbots, sentiment analysis, real-time analytics)
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AWS certifications (Solutions Architect, SysOps, or Developer Associate/Professional)
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Experience with Infrastructure as Code (CloudFormation, Terraform)
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Exposure to omnichannel solutions (chat, email, SMS) integrated with Amazon Connect