Staffing Manager

Overview

Job Title: Staffing Manager (US Client)

Work Setup: Onsite | Cebu IT Park | Full-Time l Night ShiftIndustry: Real Property Consulting ServicesRole: Project Administration l Sales Support l Client-Facing

 

About the Role

 

Our Client is looking for a Staffing Manager who plays a vital role in supporting our internal teams and serving as a client-facing liaison.

 

This position ensures projects are set up accurately, communication flows smoothly between teams, and clients receive timely updates.

 

It combines project administration, sales support, and client interaction to help deliver high-quality service across the organization.

 

Responsibilities

Responsibilities for this position include, but are not limited to, the following:

• Project Assignment:

  • Assign new jobs to Project Manager

  • Prioritize projects and manage workloads

  • Review contracts, client and project requirements in the company’s internal database, and additional information regarding the project requirements

  • Confirm information using online resources (Geotracker, county assessor websites and Google Maps) or by reviewing previous reports

  • Review the qualifications of each Project Manager, including calendar for availability, traveling locations, scheduled training and/or vacation before assigning new projects

• Communication and Coordination:

  • Maintain positive working relationships with Project Managers to stay aware of any delays, assistance required, preferences, or specific goals they may have for any given month

  • Act as a liaison between the Regional Directors and Project Managers. Provide updates on any information that may affect the Project Manager’s ability to meet their utilization goal.

  • Work with Regional Director to obtain training and/or mentoring for Project Managers

  • Constantly communicate with the sales teams to assist with bidding on potential jobs, providing timing, scope, and staffing information

• Utilization:

  • Become familiar with the utilization goals for each Project Manager and occasionally use a bonus calculator to ensure that the Project Managers are on track to reach monthly goals

  • Partner with Project Managers and Regional Directors as needed to help get the Project Manager as close to their goal as possible

• Additional Responsibilities:

  • Assist and work with other Regional Staffers on more challenging projects and portfolios

  • Provide divisional support on projects covered in-house. This includes switching projects around to distribute and maintain steady workloads

  • Participate in monthly calls with division leaders

  • Maintain a professional and courteous demeanor centered on exceptional customer service skills

  • Contribute to team effort by accomplishing related results as needed

 

Years of Experience Needed

3