Credit Specialist

Position Summary:
The Credit Associate is responsible for making credit limit decisions based on analysis of relevant data. The credit team responds to Credit Desk phones and emails to handle tasks such as releasing orders, customer set-up/master data, and sales tax exemption.

Organizational Relationships:
Interacts with internal customers and external lenders at various levels, peers, supervisor and
management.

Job Responsibilities:
1. Answer queue calls from internal dealerships to approve pending orders
2. Set up and update new and existing customer accounts, maintaining master data in an accurate manner preventing duplicate accounts
3. Analyze customer data to make credit limit decisions/recommendations utilizing payment history, financial statement analysis, bank and trade references, and Experian scores/data.
4. Maintain sales tax exemption records, ensuring customer accounts reflect accurate tax exemption status.
5. Resolve or route issues from Support Desk tickets, calls or emails

Qualifications:
1. Excellent Customer Service skills with a friendly and professional demeanor, anticipating customer’s needs and solving in a timely manner.
2. Professional communications skills, written and verbal; active listening skills for problem identification and solution. 
3. Basic computer and Microsoft Office skills.
4. Highly organized with excellent follow-up and prioritization abilities.
5. Basic accounting principles and logic.
6. Ability to work independently and as a team member in a deadline-driven environment with demonstrated ability to multi-task; meets SLAs; close attention to detail, accuracy and completeness of assignments.
7. Demonstrates personal credibility by taking responsibility for actions, being reliable and trustworthy, handling their fair share of the workload, and maintaining confidentiality for all credit information. 
8. High School Diploma or equivalent required; previous credit experience desired.

Next Possible Position:
Credit Associate II 

Physical Requirements:
This is a largely sedentary role with extended period looking at computer monitors and using a keyboard and mouse.

Exciting Benefits and Perks Await You:

• Competitive compensation and 401k matching

• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
 

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.