Food and Beverage Supervisor (Back of House)

Description

Job purpose

Responsible for a consistent and efficient service in his area of responsibility. Assists in scheduling and supervision of staff.

General Hospitality Job Responsibilities

• Maintain hotel’s Quality Customer Service standards and uphold the mission statements through the strict follow up of the Hospitality Rules.
• Maintain and abide to time clock rules, report to work area on time.
• Always keep high grooming standards and keep work area clean and safe.
• Always wear, maintain, and follow uniform standards at all times.
• Must become familiar and proficient in all aspects of the property, departments, locations, hours of operations, rooms, activities, etc. respond to guests accurately.
• Always use guest etiquette.
• Follow proper Handling Inquiries/Requests and complaints standards and always maintain the guest satisfaction rule.
• Use proper telephone etiquette and answering techniques when answering the telephone.
• Anticipate guest’s needs, respond promptly, and acknowledge all guests
• Always maintain positive guest relations.
• Always follow proper emergency and safety procedures.
• Assist all disabled guests, catering to their special needs as much as possible.
•  Handle all information given, with complete confidentiality and never to use any information to your personal advantage nor to the advantage of any other person or entity.

Essential Duties and Responsibilities

• Monitor staff attendance and grooming daily
• Review logbook, VIP report and group activities
• Hold pre-shift briefings as required
• Review reservations book
• Ensure that proper Breakfast, Lunch and/or Dinner service is provided
• Inspects assigned workstations before opening to assure proper set up
• Set up dessert display
• Ensure the restaurant is clean at all times
• Check adequate stock of silver, glass and china
• Monitor equipment and report malfunctioning immediately
• Present menus and offer specials to guests
• Ensure following standards:
• Take food and cocktail order following the proper procedures
• Place order in the system
• Ensure quality and presentation of the food is based on standards. Report any sub-standard items right away.
• Handle guest complaints remaining calm and courteous
• Train and orient new employees
• Directly supervise all bartenders, waiters, and bus persons
• Prepare work schedules
• Prepare requisition when needed
• Monitor and follow up on guest complaints and report problems/incidents in logbook
• Maintain a departmental payroll log and inspects timecards of his/her staff to ensure accuracy and supplies this information to the Assistant Restaurant Manager and/or Restaurant Manager
• Maintains the restaurant and the restaurant storeroom areas at an optimum hygiene level
• Ensures that room service are delivered and picked up efficiently
• Monitors all seating in the restaurant
• Visit all tables during service and inquire to how they are enjoying the meal
• Assists in monthly inventory
• Turn in daily F&B checklist to Assistant Restaurant Manager or Restaurant Manager 
• Report any discrepancy or problems right away
• Be familiar with the property’s fire and emergency program
• Pick up requisitions from the designated area, check that each requisition is signed and dated.
• Issue stock against orders following procedures.
• Receive goods from receiving clerk and sign for all goods received.
• Date, stamp and rotate all food and beverage stock.
• Tag all meats, rotate by date.
• Date and price produce boxes, store according to standards.
• Inspect dates of all dairy for freshness use appropriate storage procedures.
• Label all wines with the appropriate bin numbers and place in correct bin.
• Take inventory once a month.
• Perform any other reasonable duties as required by Supervisor or Cost Controller.
• Ensure Bar stock for all Bars of the different outlets.
• Any other Reasonable duties as required. 

Requirements

Qualifications

• Minimum of five years as a Supervisor
• Knowledge of Food & Beverage operations
• Formal Supervisory Training
• Basic computer knowledge
• Fluent in English, Spanish

Knowledge, Skills and Attitude

• Good leadership skills
• Good communication skills
• Outgoing personality
• Customer-oriented
• Ability to understand and guest inquiries and provide responses promptly and effectively
• Ability to handle problems remaining calm and courteous

Working conditions

This position works in the usual storeroom environment with the usual considerations to space, lighting and air-conditioning. In addition to a storeroom this position may do work in the field.

Physical requirements

Strong physical condition.