IT Support Analyst II

Woodward is committed to creating a great workplace for all team members. Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.

We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace. Together we are fulfilling our purpose to design and deliver energy control solutions our partners count on to power a clean future.

Woodward supports our members’ wellbeing and regularly benchmarks with other companies in our industry to offer an extensive Total Reward package for this position. Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. 

IT Support Analyst II

• Estimated annual base pay: $27.40(minimum) - $35.58(midpoint) - $43.75(maximum) Plus overtime
• All members included in annual cash bonus opportunity. 
• 401(k) match (4.5%)
• Annual Woodward stock contribution (5%)
• Tuition reimbursement and Training/Professional Development opportunities for all members  
• 12 paid holidays.
• Industry leading medical, dental, and vision Insurance upon date of hire
• Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave. 
• Paid parental leave.
• Adoption Assistance  
• Employee Assistance Program, including mental health benefits. 
• Member Life & AD&D / Long Term Disability / Member Optional Life 
• Member referral bonus 
• Spouse / Child Optional Life / Optional AD&D / Healthcare and Dependent Care Flexible Spending 
• Voluntary benefits, including:  

o   Home / Auto Insurance discounts 

o   Whole Life Insurance / Critical Illness Insurance / Legal Assistance / Military Leave 

The IT Support Analyst II provides hands-on technical support for end-user devices and IT solutions in both office and production environments. This customer-focused role collaborates with local and remote teams to resolve technical issues, support business and production needs, execute projects, and drive continuous improvement and innovation.

Key Responsibilities:

• Provide Technical Support: Diagnose and resolve hardware, software, and infrastructure issues for endusers, ensuring timely and effective solutions.
• Maintain IT Documentation: Develop and update troubleshooting guides, knowledge base articles, and support procedures to enhance team efficiency.
• Compliance: - Competent understanding of permissions practices and licensing. Ensure observance within the environment.
• Collaborate with IT Teams: Work closely with other IT departments to implement and maintain IT standards and practices, ensuring integration and functionality.
• Troubleshoot Software Installations: Perform software installations, configurations, and understand how to troubleshoot issues using local and globally documented practices. Perform system upgrades to maintain optimal performance and security.

Key Skills:

• Technical Troubleshooting: Capable of providing advanced support in diagnosing and resolving hardware and software issues within IT systems. Capable of resolving issues independently or working with higher level technicians.
• Customer Support: Adept at providing responsive and effective technical assistance to endusers.
• Operating Systems Expertise: Advanced knowledge of Windows and mobile iOS environments for effective support. Understanding of Linux OS a plus.
• Communication Skills: Effectively convey moderately complex technical information within the team and to users. Including drafting of higher level and global communications.
• Time Management: Efficiently manage and prioritize multiple support tasks and goals to meet overall service objectives.
• Documentation: Proficient in creating and maintaining detailed technical documentation and support guides.
• Software Installation: Perform automated and manual software deployments using tools such as SCCM, Intune, or custom scripts. Diagnose and resolve related issues, including failed installations, crashes, and performance problems.
• Analytical Thinking: Apply analytical methods to identify and solve typical IT problems promptly.
• Service Desk Operations: Understanding of ITSM/ITIL standards and processes. Skilled in tracking, prioritizing, and documenting IT support tickets within the ITSM system.
• System Administration: Capable of managing and maintaining local and enterprise IT systems and infrastructure.

Successful candidates typically have:

• 3 to 7 years of experience supporting end-user devices
• Ability to work effectively in a fast-paced environment
• Strong collaboration and communication skills
• Ability to work independently and manage priorities
• Strong customer service skills

Notice: The position for which you are applying will be designated as a DOT safety-sensitive position in the future, as defined in 14 CFR part 120.  When this position becomes designated as a DOT safety-sensitive position, you will be required to undergo a DOT/FAA pre-employment drug test for prohibited drugs as defined in 49 CFR § 40.3, including marijuana, cocaine, opioids, phencyclidine (PCP), and amphetamines, before performing safety-sensitive duties.

This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR).   All applicants must be U.S. Persons within the meaning of the ITAR and EAR, or eligible to obtain all required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce. The ITAR defines a U.S. Person as a U.S. citizen or national, lawful permanent resident (i.e., 'Green Card holder'), or a protected person (e.g., asylee, or refugee).

Woodward is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex (including sexual orientation and gender identity), national origin, age, disability, protected veteran status, or any other category protected under federal, state, or local laws.

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