Employment Type:

Full time

Shift:

Day Shift

Description:

Manager, Health Home Care Management Agency

This position calls for a dynamic leader, responsible for the oversight of the Samaritan Care Management Agency, part of Community Health Connections (CHC) Health Home.

What you will do:

The Manager oversees a team of Care Coordinators, as well as a Care Management Supervisor. The Manager, in conjunction with the Regional Director, is responsible for operational oversight of the department, including but not limited to, staff performance, Member satisfaction, and adherence to Trinity/ CHC/ DOH and OMH policy.

Responsibilities:

• Foster a positive and supportive work environment that promotes employee engagement and collaboration.
• Lead staff meetings, team huddles, and other departmental communications.
• Manage timekeeping, attendance records and time off for direct reports.
• Oversee staff performance, including coaching, development, and performance management.
• Monitor member care, service delivery, and health outcomes.
• Ensure Care Coordinators comply with all applicable policies, procedures, and regulatory requirements.
• Conduct regular supervision meetings with direct reports to provide guidance, support, and feedback.
• Escalate operational, staffing, or member care concerns to the Regional Director, as appropriate.
• Participate in quality assurance and performance improvement initiatives.
• Coordinate onboarding and offboarding activities for staff.
• Develop and implement strategies to enhance member engagement and participation in services.
• Collaborate with members of the CHC Administrative Team to support organizational goals and initiatives.
• Attend and actively participate in internal and external meetings, committees, and trainings.
• Perform other duties and responsibilities as assigned.

What you will need:

• Qualified Health Professional with a Bachelor’s Degree required. Master’s degree preferred in related field (I.e.: Social Work, Psychology, Nursing, etc.).
• A minimum of 3 years of supervisory experience with at least 3 years in case management, care coordination or care management. Familiarity with and sensitivity to needs of people with chronic illnesses including people with behavioral health diagnoses. Additional consideration will be given to candidates who can demonstrate experience working with a multi-cultural patient population or having personal knowledge of multi-cultural issues. NYS DOH Health Home experience strongly preferred.

Pay Range: $35.85 - $55.57

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.