Learning Support Specialist US

Citadel Healthcare Management (PVT) LTD. provides healthcare management services for practices across North America. Our dedicated team supports a wide range of medical administration tasks, working collaboratively across multiple disciplines.
Our mission is to offer employees meaningful opportunities to apply their expertise, grow in their careers, and contribute to the organization’s ongoing success.
We are committed to creating a workplace where employees feel valued, supported, and motivated. By fostering a collaborative and engaging environment, we ensure that every contribution is recognized and appreciated.
At Citadel, diversity and inclusion are at the heart of our culture. We welcome individuals from all backgrounds—regardless of gender, ethnicity, age, religion, lifestyle, or disability—and embrace the unique perspectives and experiences they bring. Through teamwork, innovation, and continuous professional development, we empower our employees to thrive and drive progress within the organization.

We are seeking a highly organized and proactive Administrative & Learning Support Specialist to provide high-level administrative, project, research, and Learning & Development (L&D) support to the Head of AI Transformation & Organizational Learning. This role will primarily focus on L&D initiatives while expanding into staff engagement, AI enablement, and other strategic organizational priorities.
The ideal candidate is an excellent communicator, capable of producing professional work products, and comfortable working independently in a dynamic environment.

Key Responsibilities

• Learning & Development Support: Assist with training needs research, instructional content development, onboarding materials, leadership development programs, and academic training initiatives.
• Training Delivery: Coordinate, facilitate, and present employee training sessions for individuals and groups.
• Research & Analysis: Conduct independent research on vendors, programs, policies, and best practices; synthesize findings and present recommendations.
• Content Development: Create professional presentations, training materials, reports, meeting summaries, and executive-level documents.
• Project Coordination: Track multiple initiatives, maintain timelines, follow up with stakeholders, and ensure deliverables are met.
• Executive Support: Manage calendars, prepare agendas, document decisions, and track commitments for the Head of AI Transformation & Organizational Learning.
• Staff Engagement: Support employee communications, engagement activities, listening sessions, and implementation tracking.
• Technology & AI Readiness: Utilize Microsoft Office/Google Workspace and adopt AI-enabled productivity tools.
• Confidentiality & Judgment: Handle sensitive information with discretion and escalate issues appropriately.
• Adaptability: Thrive in an evolving environment spanning learning, employee engagement, technology, healthcare operations, and organizational initiatives.

Required Qualifications & Capabilities

• 3–5+ years of experience in Learning & Development, HR, organizational development, project coordination, executive support, education, or healthcare administration.
• Bachelor’s degree preferred (or equivalent relevant experience).
• Strong communication skills (written and verbal) with fluency in English.
• Demonstrated ability to manage multiple priorities with exceptional attention to detail.
• Proficiency in Microsoft Office/Google Workspace; familiarity with AI productivity tools is a plus.

Weighted Selection Criteria

• 30% Learning & Development / Training Capability
• 20% Writing, Research, & Presentation Development
• 20% Project Management & Follow-Through
• 15% Executive / Administrative Support
• 15% Communication, Judgment, & Interpersonal Effectiveness