Police Dispatcher

Are you looking for a rewarding career where you can make a meaningful difference in your community? Join our team as a Police Dispatcher and become an important part of an organization dedicated to serving and protecting the public. We are seeking motivated, dependable, and compassionate individuals who thrive in a team-oriented environment and are committed to making a positive impact. This is an exciting opportunity to build a fulfilling career, develop valuable skills, and be part of a profession where every day brings new challenges and the opportunity to help others. 

$7,500 HIRING INCENTIVE

PAYMENT SCHEDULE

$3,000 paid at the time of hire

$3,000 at successful completion of probation

$1,500 at the end of two years of employment

Under Immediate supervision, performs a variety of duties involved in the operation of the emergency services systems and various communication devices to receive, route, relay, and dispatch calls for emergency and non-emergency law enforcement, ambulance, fire, and other services.

Examples of duties include, but are not limited to, the following: 

• Receives requests for police, fire, or other emergency services over the phone;
• Answer 911, alternate emergency, and business calls;
• Screens incoming calls to determine necessity, priority, and type of response required;
• Monitors other agency radio frequencies to be aware of incidents elsewhere that may affect operations;
• Dispatches units in response to calls for service;
• Monitors all activities on the radio keeping constant communications with personnel in the field;
• Relays information and instructions to field personnel;
• Enters, updates, and retrieves information from the computer and teletype networks;
• Provides general information to the public;
• Refers calls to appropriate agencies;
• Calms angered, distraught, or frightened callers;
• Maintains calm in radio transmissions during hectic, tense, and dangerous situations;
• Calls public and private agencies including allied law enforcement, hospitals, tow companies, utilities, and City stand-by personnel;
• Operates the CLETS (California Law Enforcement Telecommunication System) to run registration checks on vehicles, property, wanted information, and driver's license status;
• Contacts other agencies and check for warrants on subjects;
• Operates a variety of public safety telecommunications equipment, computer aided dispatch system, and records management system;
• Monitors, surveillance cameras, and other miscellaneous equipment;
• Calls emergency service personnel;
• Occasionally dispatches for Animal Control;
• Makes recordings of telephone calls and radio transmissions when ordered; 
• Acts as matron as necessary; and
• Perform other related duties as assigned.

POLICE DISPATCHER 
Experience:

• Six months of experience performing clerical, administrative, or general office support duties.
• One year of experience in emergency services dispatching is highly desirable.

Education:

• Equivalent to a high school diploma
• Specialized training in emergency management and telecommunications operations desirable.

• Possession of appropriate P.O.S.T. Dispatcher/Telecommunications certifica­tion desirable.
• Possess and maintain an appropriate, valid driver's license.

Special Requirements:

• Ability to work in a standard office environment; ability to travel to different sites and locations;
• Regularly required to talk or hear.  Required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. 
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds; 
• Availability for shift work.

Candidates must clearly demonstrate through their application materials that they meet the minimum qualifications of the position. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process. Examinations for the positions may consist of any combination of written, performance, and oral exams to evaluate the applicant's skills, training, and experience for the position.

Employment application must be completed and submitted online.  Applicants must list current and past work experience.  Do not indicate “See Resume”. 

Proof of education such as, but not limited to, university/college transcripts and degrees must be submitted online with your application.  Applicants are responsible for attaching proof of education, certification, and/or license to each position for which they apply.  

An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. This evaluation must be submitted by the application deadline.

Failure to provide all required documents will result in elimination from the selection process.

Please note, the City of Redlands’ preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders.

The successful candidate will be required to undergo a POST Dispatcher Exam (to be scheduled later), reference / background check (to include a conviction record) and pass a post-offer pre-employment medical examination (which may include a drug/alcohol screening depending upon job classification).  The City of Redlands utilizes E-Verify and new employees must provide documentation to establish both identity and work authorization.
 
For questions regarding this recruitment, please contact Julie Maher at [email protected] or Sophia Diaz at [email protected]