- Location
- Tempe, Arizona
- Type
- Full-time
- Department
- Customer Service
- Education
- High School
- Source
- BetterTeam
Description
Dal-Tile is currently seeking an exceptional Customer Service Representative II to join our TEAM! As the Customer Service Representative II, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, provide samples and complete sales transactions.
Primary Objective:
To ensure effective and efficient coordination between the Company and its customers with a high level of service and support.
Major Function and Scope:
- Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.
- Responsible for keying in orders, processing faxes and preparation of reports.
- Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.
- Participates in special projects and performs additional duties as required.
Experience and Knowledge Required:
- High School Diploma or GED equivalency required.
- 3+ years call center or customer service experience. Focus on customer account management preferred. Prior textile industry knowledge is preferred.
Competencies:
- Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required.
- Good voice quality that is conversational and professional.
- Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards.
- Ability to demonstrate strong organizational and problem-solving skills required.
- Ability to demonstrate strong interpersonal relationship building skills. Must have a moderate level of computer skills in Word and Excel.
- Must be detail oriented with the ability to multi-task, manage priorities and manage time effectively.
- Ability to work in a fast-paced environment.
Skills
ExcelCustomer Service