Account Administrator

The Account Administrator executes a variety of billing, account coordination and administrative tasks related to the maintenance and processing of customer contract review, customer work order processing, both customer portal and Netsuite invoicing and customer specific reporting.
 

DUTIES & RESPONSIBILITIES:

1. Review and understand all customer contracts to ensure they are accurately represented in systems and processes.
2. Monitor customer portals for work orders and process them appropriately and ensure they are progressing from received to invoicing.
3. Maintain daily/weekly work order reporting and ensure quality customer service and outcomes.
4. Monitor the preferred invoice delivery methods - emailing, portal upload, consolidated billing sheets, etc. Coordinate with AR team to ensure a strong process and all steps are covered, assigned and well understood.
5. Develop a process map with detailed SOW for each customer.
6. Provide support for Collection and Cash Application Efforts
7. Responding to customer inquiries
8. Collaborate with outside departments, researching invoice discrepancies and issuing credit memos as appropriate
9. Update customer accounts ensuring information is up to date
10. Provide compliance documentation to customers, such as W9, COI and ACH forms
11. Manage sub-pay processing is both accurate and timely and executed on designated schedule
12. Process simultaneously and in tandem sub-pay and variable account billing to ensure alignment and consistency.
13. Performs other general office/clerical duties as requested and assigned

 

QUALIFICATIONS:

• • High school diploma or G.E.D. equivalent
  • 5-8 years of administrative, coordination and general accounting practices and principles
  • Knowledge of office administration and procedures
  • Proficient in Microsoft Office (i.e. Word, Excel, Outlook)
  • Experience with NetSuite preferred
  • Discretion and trustworthiness due to frequent contact with confidential material
  • Good communication and organizational skills

PHYSICAL DEMANDS:

• • Prolonged periods of sitting at a desk working on a computer
  • Occasionally stoop, kneel or crouch
  • Use hands and arms to reach for, grasp and manipulate objects
  • Frequently lift objects weighting up to 50 pounds

Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.