- Location
- Athens, Attica, Greece · published
- Type
- Full-time
- Department
- Operations
- Source
- Workable
Description
Ferryhopper is an equal opportunity employer that welcomes diversity and is committed to inclusion in the workplace. We do not accept discrimination or harassment of any kind. This policy applies to all employment practices within our company.
The Company
Ferryhopper is revolutionising online ferry booking, aiming to change the way people travel by ferry. We are collaborating with more than 360 ferry companies across 63 countries, bringing a fresh and seamless ferry booking experience. We always strive to cater to the needs of all travellers and keep improving our services.
If you want to know more about the team, read about Ferryhopper in a nutshell.
The role
As an IT Operations & Automation Engineer, you will contribute to the development of IT operations, coordinate projects in cooperation with the IT Lead, identify opportunities for AI adoption and process automation, and implement technology solutions that improve productivity, security and operational efficiency.
You will collaborate with internal stakeholders to translate business needs into practical solutions and deliver meaningful improvements. We are looking for someone who takes initiative, embraces new technologies and looks beyond traditional IT support. A professional who can turn ideas into practical solutions, improve existing processes and contribute to the evolution of our IT operations through technology, automation and AI.
Responsibilities
- IT Project Management: Coordinate and contribute to IT projects, from planning and gathering requirements to implementation and documentation.
- AI & Automation: Identify and implement AI tools, workflow automation and integrations to improve business and IT processes.
- IT Operations: Maintain and improve IT infrastructure, endpoint management, cloud services and internal systems.
- Process Optimization: Develop, document and streamline IT workflows and operational processes.
- Security & Compliance: Support cybersecurity initiatives, endpoint protection, access management and IT compliance.
- Technology Innovation: Research and evaluate emerging technologies, AI platforms and SaaS solutions.
- Stakeholder & Vendor Management: Work with internal departments and external partners to coordinate technical requirements and projects.
- IT Service Management: Monitor service performance, support KPIs and user satisfaction while providing advanced technical support (2nd Level) when required.