- Location
- Buenos Aires, Buenos Aires, Argentina · published
- Department
- Operations
- Source
- Workable
Description
As an IT Operations professional you will:
- Serve as the technical expert in the analysis, design, development, and implementation of deployment solutions, modifications, and enhancements.
- Serve as the technical expert in all aspects of the deployment and systems management that involve multiple technology disciplines.
- Provide top-level consultation and technical expertise to senior and mid-level management on Windows PC and Mac deployment and systems management topics.
- Assist Product and Sales when needed.
- Design, conduct, and document UAT and end-to-end solution quality tests.
Responsibilities
- Handle a high volume of support calls and monitor, triage, and troubleshoot incoming requests through ticket queues.
- Provide technical phone support for users of the Workplace product and accurately log all interactions in the ticketing system.
- Navigate technical documentation to follow appropriate troubleshooting steps for reported issues.
- Monitor ticket queues to ensure SLA compliance and escalate when necessary.
- Maintain clear and consistent documentation of incidents and resolution notes using Zendesk.
- Deliver remote desktop support to both client and internal users.
- Proactively identify emerging issues and act quickly to mitigate impact.
- Notify management of trending technical problems and contribute ideas for process improvements..
- Build effective cross-functional relationships to support escalation paths and end-user success.
- Uphold a positive, professional atmosphere with both customers and colleagues.
Benefits
Salary Range: $3500-$4500 USD/monthFull time contractor role1 day in office in Palermo, Buenos AiresUnlimited PTO + holidays$1500 USD Tech budget