Sr. Business Analyst

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Sr. Business Analyst Salesforce Field Service Lightening

A Salesforce Field Service Lightning (FSL) Business Analyst plays a crucial role in optimizing operations and improving processes by leveraging Salesforce technologies. Here are some key responsibilities and qualifications for this role

 

Responsibilities

• This role acts as the critical bridge between business stakeholders and the technical engineering team, translating complex field operations requirements into actionable Salesforce user stories and technical specifications.
• Requirement Discovery: Lead workshops to map complex field service business processes, identifying pain points in scheduling, dispatching, and mobile worker workflows.
• FSL Solution Mapping: Translate business needs into Salesforce Field Service features, defining requirements for Work Order hierarchies, Service Territories, and Scheduling Policies.
• Technical Documentation: Produce high-quality technical artifacts, including Process Flow Diagrams, Data Mapping documents, and detailed User Stories with robust Acceptance Criteria.
• Gap Analysis: Conduct "Standard vs. Custom" assessments to determine when business needs can be met with SFS configuration versus requiring custom Apex or LWC development.
• Functional Design: Design the logic for Salesforce Flows
• UAT Leadership: Orchestrate User Acceptance Testing (UAT), defining test scripts that validate both core CRM functionality and end-to-end field service execution.
• Data Strategy: Define requirements for data migration and integration between Salesforce and back-office ERPs, focusing on inventory accuracy and asset management.
• Stakeholder Management: Act as the primary liaison between business units and the development team, managing the product backlog and prioritizing features based on ROI and technical feasibility.
• undefined 

  Qualifications we seek in you!

  Minimum Qualifications / Skills

  B.E or B.Tech or MCARelevant experience in business analysis –FSL fieldTechnical Skills: Proficiency in Salesforce platform, including FSL, and understanding of business processes.Communication Skills: Excellent verbal and written communication skills to effectively interact with stakeholders.Problem-Solving Skills: Ability to analyze business needs and develop effective solutions.Must have experience in writing the functional design documents and user stories for agile development projects.Experience in leading requirements gathering workshops and business analysis  for relevant years in agile projects.Experience in complicated software projects. undefined

  Preferred Qualifications/ Skills

  Effective stakeholder managementFast and independent decision makerConfident presenter

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics

Certifications

Certified Regulatory Compliance Manager (CRCM) - The International Association of Risk and Compliance Professionals (IARCP)The International Association of Risk and Compliance Professionals (IARCP)

Required Skills

Agile Methodology, Business Analysis, Business Reporting, Capital Markets, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Healthcare Business, Inclusion, Insurance, People Leadership, Personal Effectiveness, Risk Management, Storytelling

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Technology Advisory

Remote Type -

Hybrid

Work Shift -

Day Job (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.