- Location
- Nicaragua · published · Honduras · Ecuador · El Salvador · Guatemala · Colombia
- Type
- Full-time
- Department
- Healthcare
- Source
- Workable
Description
We are seeking a detail-oriented Virtual Medical Administrative & Patient Engagement Coordinator to support our Medical Wellness and Health Optimization practice. The ideal candidate has prior U.S. healthcare administrative experience and excels at navigating insurance eligibility transitions, outbound patient engagement, and multi-platform scheduling with speed and accuracy.
Key Responsibilities
1. Medical Administration (Primary Priority)
- Collect insurance details, process patient intake/registration, and verify eligibility and benefits (VOB).
- Enter and update demographic and clinical administrative data in Tebra.
- Support cash-pay workflows and document tracking in Avexcia.
- Upload medical records and track missing documentation.
- Provide administrative support to the billing team during the insurance rollout.
2. Patient Engagement & Outbound Calls (Secondary Priority)
- Make outbound calls to existing and prospective patients to convert inquiries into bookings.
- Follow up on incomplete registrations and unconfirmed appointments.
- Maintain detailed records of all patient interactions in the PM system.
- Direct and escalate clinical questions to medical providers appropriately.
3. Reception & Scheduling (Third Priority)
- Answer inbound phone calls using Ooma.
- Manage, schedule, and reschedule appointments in Mindbody/Legacy.
- Answer general patient inquiries and route messages to appropriate team members.