Senior Manager, Client Operations

OVERVIEW OF THE COMPANY

FOX Entertainment

With a legacy spanning nearly 40 years, FOX Entertainment is one of the world’s most recognizable media brands and a leading global creator of multi-genre content across broadcast, streaming, digital and emerging platforms. Known for its independent, innovative spirit and bold storytelling, the company is committed to reaching audiences where they are through a platform- and format-agnostic approach to developing, testing and scaling intellectual property worldwide. FOX Entertainment consists of three core business units. The FOX Television Network, which encompasses its flagship linear platform and streaming partnerships with Hulu and FOX One, is home to hit series including The Simpsons, The Masked Singer, Doc, Memory of a Killer, Fear Factor: House of Fear, The Floor and Hell’s Kitchen. FOX Entertainment Studios, operates the in-house scripted and unscripted studios behind series such as Animal Control, Best Medicine, The Faithful, and The Way Home, as well as Bento Box Entertainment with animated hits such as Hazbin Hotel and Krapopolis; Studio Ramsay Global with Next Level Chef, Gordon Ramsay’s Secret Service and Knife Edge: Chasing Michelin Stars; entertainment studio TMZ; and the independent film label Tideline. FOX Entertainment Global is the company’s worldwide content sales and distribution arm. As part of its evolution into a modern next-gen studio, FOX Entertainment is expanding its digital storytelling ecosystem with investments across vertical video with Holywater, Chain’s experiential storytelling, podcasting with Meet Cute, a two-way content pipeline with HarperCollins Publishing, and creator-led formats through the newly formed FOX Creator Studios. Through these strategic initiatives, the company is investing earlier in emerging ideas and new forms of audience engagement, while maintaining the ability to grow successful concepts into premium franchises across broadcast, streaming and global platforms. A prolific content creator and production partner, FOX Entertainment collaborates with leading studios, creators, and platforms worldwide to produce and distribute premium content at scale across broadcast, streaming, and digital ecosystems, while continuing to grow its portfolio of owned IP and next-generation storytelling formats.

JOB DESCRIPTION

Fox Entertainment Studios is seeking an experienced Senior Manager, Client Operations. This role leads the team responsible for all third-party client servicing of Fox Entertainment Global (FEG Sales), ensuring that clients across the world receive their contracted content and materials accurately and on time. The ideal candidate is organized, detail-oriented, and proactive: a great communicator with a genuine commitment to best-in-class client service.

 

Regular, on-site attendance at the workplace for a minimum of four (4) days per week is an essential function of the position. The selected candidate must be able to reliably meet this requirement.

A SNAPSHOT OF YOUR RESPONSIBILITIES

• Serve as the central operations point of contact for all FEG Sales third-party clients
• Fulfill contractual client requirements, including video, audio, marketing collateral, and paper deliverables
• Act as the primary liaison for the global sales team throughout the sales lifecycle, including deal analysis, inventory research, and issue resolution
• Partner with the Mastering and Legal Documentation teams to ensure timely receipt of high-quality materials
• Onboard new clients for technical delivery, using internal systems and external vendors as needed
• Maintain accurate, auditable records of delivery status, client specifications, and completed deliverables
• Trigger and perform revenue recognition upon verified delivery, in coordination with Finance and in accordance with contract terms and company policy
• Ensure client satisfaction through on-time delivery, proactive communication, and prompt issue resolution
• Lead, coach, and develop one US-based and one UK-based team member, while directly managing a portfolio of global clients
• Collaborate with Business Affairs, Legal, Finance, and Rights Management

WHAT YOU WILL NEED

• 7+ years of related experience in high-volume entertainment studio servicing
• 2+ years of people management or team leadership experience
• Experience supporting clients and colleagues across multiple time zones, including the UK
• Familiarity with media assets, including audio and visual materials, marketing and advertising materials, and legal documentation
• Working knowledge of frame rates, codecs, resolutions, and delivery specifications
• Strong prioritization and resource-allocation skills
• Proven ability to manage a high volume of concurrent deliveries or projects at various stages in an extremely fast-paced environment
• Ability to learn new systems, processes, and client requirements quickly and thoroughly
• Ability to communicate effectively with senior executives
• Discretion in handling confidential information
• Excellent written and verbal communication skills

NICE TO HAVE BUT NOT A DEALBREAKER

• Bachelor's degree
• Experience with Airtable, Salesforce, and Rightsline

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $102,000.00-110,000.00 annually. This role is also eligible for an annual discretionary bonus, various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

View more detail about FOX Benefits.