- Location
- E-Mart Commercial Centre, Malaysia
- Type
- Full-time
- Department
- Sales
- Seniority
- Manager
- Source
- Workday
Description
Strategy & Planning
• Develop, implement and manage business plan to maximize sales and achieve targets & business KPIs
Sales Management
• Establish and ensure sales targets are met by all staff
• Personally solicit and drive sales to ensure team overall objectives/sales are maximized
• motivate, guide and coach sales staff
• Jointly develop and plan for marketing and sales campaigns
• Leverage on community relationships to maximize sales
• Develop and maintain a network of local business contacts
• Cross selling of other retail banking such as ASB, PF-i, Credit Cards and etc.
Compliance
• Ensure compliance to the policies and procedures set by the Bank
• Oversight on code of ethic of ASM/SC PF of sales process and activities
Staff Management
• Jointly plan for recruitment and retention of sales personnel
• Motivate, coaching and mentoring sales personnel for peak performance
Customer Service Management
• Anticipates customers' needs to deliver quality service, customer experience and ensure customer satisfaction and loyalty.