Senior Director, Contract Management

Description

Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to cutting-edge technology, exceptional support, and collaborative user experiences. We are driven by our passion for innovation, growth, and bridging communication gaps in a diverse world. If you’re passionate about delivering technology-driven solutions and building lasting client relationships while contributing to client growth, Propio could be the ideal place for you.

The Senior Director of Contract Management is responsible for leading the organization’s contract lifecycle management function, ensuring alignment with corporate objectives, risk tolerance, and regulatory requirements. This role provides strategic oversight of contract review, negotiation support, compliance, and governance processes, while driving operational excellence in contract administration systems and practices. The director partners closely with sales, customer support, legal, finance, and operational leadership to optimize contract outcomes and mitigate organizational risk.

Responsibilities

• Lead and oversee the end-to-end contract lifecycle management process, including intake, review, approval, execution, renewal, and archiving.

• Establish, maintain and enforce contract governance frameworks, policies, and standards to ensure consistency, compliance, and risk mitigation.

• Provide strategic guidance on contract terms, obligations, and risk exposure, escalating key issues to executive leadership as needed.

• Collaborate with Legal to support contract negotiation strategies and ensure adherence to regulatory and corporate requirements.

• Manage a centralized contract repository, ensuring data integrity, accessibility, and audit readiness.

• Oversee contract lifecycle tracking, including key milestones such as renewals, expirations, and performance obligations.

• Drive continuous improvement initiatives, including implementation and optimization of contract lifecycle management (CLM) systems and tools.

• Lead, mentor, and develop a team of contract professionals, fostering a high-performance and service-oriented culture.

• Partner cross-functionally with internal stakeholders to streamline contract workflows and improve turnaround times.

• Monitor compliance with contractual obligations and coordinate resolution of discrepancies or disputes.

• Deliver executive-level reporting and insights on contract performance, risk exposure, and operational metrics.

• Support corporate initiatives, audits, and regulatory reviews related to contract management practices.

Requirements

Qualifications

• Bachelor’s degree in business, law, or a related field required.

• At least 10 years of progressive experience in contract management, legal operations, or a related discipline, including leadership experience.

• Demonstrated expertise in contract lifecycle management, governance frameworks, and risk assessment.

• Strong understanding of legal terminology, contract law principles, and regulatory compliance requirements.

• Experience leading cross-functional initiatives and influencing senior stakeholders.

• Proven ability to manage, mentor, and develop high-performing teams.

• Excellent analytical, organizational, and decision-making skills.

• Strong communication and executive presentation skills.

• High level of integrity and ability to manage confidential information.

Preferred Skills

• Experience implementing or managing CLM systems (e.g., Salesforce, Ironclad, Icertis, or similar platforms).

• Knowledge of healthcare and/or software regulatory or compliance environments.

• Experience supporting procurement, sales contracting, or vendor management functions.

• Familiarity with data analytics and reporting tools related to contract performance.

• Change management experience, including process transformation and system adoption.

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