- Location
- BGR - Sofia, Bulgaria
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Management
- Seniority
- Manager
- Source
- Workday
Description
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Come join our team where you’ll make technology happen in surprising ways.
Let’s shape tomorrow — it’ll be a fun journey!
Position overview:
The Customer Experience Program Manager drives execution of strategic CX initiatives across Product, Support, Finance, and Operations. This role ensures customer experience improvements move from strategy to execution with measurable outcomes.
What You’ll Do:
Lead cross-functional CX initiatives from concept to execution
Build project plans, timelines, and governance structures
Manage risks, dependencies, and stakeholder alignment
Drive organizational readiness and change management
Track benefits realization and business outcomes
Support AI, automation, and self-service initiatives
What You Bring:
5+ years in program management, transformation, consulting, or CX operations
Strong executive communication skills
Experience managing enterprise transformation initiatives
PMP/Agile certification preferred
Why Join Us:
You’ll help shape the future of customer experience at one of the world’s largest technology distributors as we transform into a platform-first, AI-enabled organization.
What we offer:
Competitive salary & Bonus system
Additional health insurance
Food vouchers & Transport Allowance
Well-being Program & Multisport card
Referral and baby bonus
Paid holiday days increasing in time
Language courses
Free access to LinkedIn Learning Platform
Many trainings and academies, including opportunity for ACCA certification
Great career growth and development opportunities
Hybrid type of work
Modern office space with free coffee and hot beverages
Company discounts
Recognition awards
*Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro.
What are you waiting for? Apply now!
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