Customer Experience (CX) & Retention Specialist, Marketing Group -Marketing Section, Corporate Business Marketing Department (Group Sales Divi)

Job Description:

Job Description:

Business Overview

Rakuten Group operates more than 70 services globally, including e-commerce platforms such as Rakuten Ichiba and fintech services like Rakuten Card.

Within this diverse ecosystem, Rakuten Mobile aims to challenge the conventional norms of existing telecommunications carriers and build a truly customer-centric and innovative mobile network.

At the same time, Rakuten Mobile also serves as a key company supporting digital transformation (DX) across the Rakuten Group. By combining the technologies and assets of the Rakuten Group with our own unique added value, we deliver tailored solutions to corporate customers and contribute to their digital transformation initiatives.

We invite you to fully leverage your skills and experience, grow together with us, and play an active role in driving our customers’ digital transformation journey.

　

Department Overview

This department is responsible for B2B marketing at Rakuten Mobile.

In addition to mobile connectivity services, we strategically plan and execute the promotion of Rakuten Mobile’s proprietary products on a daily basis.

Guided by one of Rakuten’s core principles, “Maximization of Customer Satisfaction,” we consistently approach our work from the customer’s perspective, striving to deliver value-driven marketing initiatives that meet real business needs.

This organization is responsible for the production and continuous improvement that support a wide range of initiatives, including the corporate website, digital marketing, owned media, and events.

One of the key attractions of this role is the opportunity to be involved throughout the entire process—from planning and execution to optimization—while gaining a holistic view of the overall marketing function.

　

Position:

Why We Hire

We are recruiting to fill an open position.

　

Position Details

Key Responsibilities

・Plan and direct the production process for web and print deliverables, including materials for events

・Define objectives and requirements, and coordinate with relevant stakeholders across marketing, sales, and production teams to build alignment

・Establish production workflows and role assignments, and manage progress using frameworks such as RACI and SOW

・Manage the quality of deliverables, propose improvements, and identify issues during the operational phase

・Prioritize multiple projects, allocate resources effectively, and optimize overall project execution

　

Work Environment

Approximately 35 members (15 in Marketing and 20 in Production)

　

　

Mandatory Qualifications:

・Experience level: 5–7+ years of hands-on experience as a Web Director

・Industry background: Experience in one of the following: a web production company, an in-house web team at a business company, or an advertising agency

　

　

Desired Qualifications:

・Hands-on experience with HTML/CSS, JavaScript, and CMS

・Professional writing experience

・Experience directing print media and event-related deliverables

・Experience using AI tools in a professional work environment

　

　

Others Information:

Additional information on Location

Futakotamagawa RISE Office, 2-21-1 Tamagawa, Setagaya-ku, Tokyo

1-minute walk from Futako-Tamagawa Station (Tokyu Den-en-toshi Line / Oimachi Line)

　

Additional information on English Qualification

English proficiency equivalent to TOEIC 800 or above, or a strong willingness to actively work toward achieving this level

Languages:

English (Overall - 3 - Advanced), Japanese (Overall - 3 - Advanced)