- Location
- BUCHAREST OFFICE, Romania
- Workplace
- Remote, Hybrid
- Type
- Full-time
- Department
- Marketing
- Seniority
- Senior
- Education
- Bachelor
- Industry
- Consumer Goods
- Category
- Customer Service
- Role type
- Individual Contributor
- Environment
- Office
- Source
- Workday
Overview
As a Senior Brand & Consumer Advisor, you will engage with consumers to understand their concerns and resolve issues efficiently. You'll document interactions, suggest process improvements, and collaborate with team leaders for timely solutions. The role requires excellent verbal and written communication skills in English, strong problem-solving abilities, and experience in customer service. Benefits include competitive salary, private medical insurance, stock ownership plan, flexible working schedule, and comprehensive wellbeing programs.
Description
Job Location
BUCHAREST OFFICEJob Description
Ready to shape consumer experiences for some of the world’s most iconic brands?
Join P&G and represent leading consumer goods brands like Ariel®, Pampers®, Gillette®, Oral-B®, Pantene® for our markets.
If you’re passionate about communication, problem-solving, and creating positive consumer experiences, this role is for you!
What You’ll Do
Engage & Listen: Understand consumer concerns with empathy and professionalism.
Resolve Issues: Manage complaints efficiently, collaborating with team leaders for timely solutions.
Document & Improve: Keep accurate records and suggest process improvements to enhance the consumer journey.
Follow Through: Ensure cases are resolved and consumers stay informed.
Learn & Grow: Participate in training sessions and support onboarding of new team members.
Feedback Implementation: Suggest improvements to enhance consumer care services and streamline processes, drawing from previous experience in process optimization.
Job Qualifications
Excellent verbal and written communication skills in English are required
Bachelor’s degree / Master’s degree
Proven experience in customer service or consumer care role/handling complaints
Passion for consumer care and a genuine desire to help. Strong problem-solving skills and the ability to think critically under pressure.
Ability to work collaboratively in a team-oriented environment while also being self motivated.
Why Join Us?
🌍 Market Leader Stability: Represent a trusted global company with long‑term business strength and loved- brands
💰 Competitive Salary & Benefits: Receive market‑leading compensation and meaningful benefits and language bonus
🤝 People‑Centric Environment: Work in a supportive, inclusive culture where you truly matter and grow
🌱 Work‑Life Balance & Wellbeing: Enjoy flexibility and holistic wellbeing programs designed for different life stages
What’s in It for You - our Benefits
Competitive salary package, annual bonus and vacation bonus
Private medical insurance & life insurance & 24 Hours Accident Insurance
Stock Ownership Plan - You have the opportunity to buy P&G shares quoted on the New York Stock Exchange to participate in the profits of the Company and the company will match part of the investments
Flexible working schedule & Hybrid Work from Home/Work from Office option
Meal allowance and access to our private canteen
Flex Benefits Fund allows employees to customize their benefits according to their unique situations, aspirations, and life stages. You can allocate flexibly for your Mental, Financial, Physical, and Work-Life Wellbeing (e.g., sports, dental, public transportation support, cultural events, books & study materials, kids care expenses, pet care, etc)
Access to a variety of learning and development platforms, including Bookster, Go1 Self Learning platform with thousands of courses, instructor led trainings, etc.
Fresh fruits every day in the office
Employee Assistance Program – confidential expert guidance and specialist support on any work, wellbeing, emotional, financial, physical or family issue.
The above benefits are granted under the conditions of the collective labor agreement applicable, and P&G internal policies.
Application Process
Apply Online: Submit your CV through our career portal.
Screening: Our Talent Acquisition team will review your application and contact you if shortlisted.
Assessment: You may be invited to complete an online test and a phone call for language skills.
Interviews: Participate in virtual or in-person interviews with the hiring team.
Offer & Onboarding: Successful candidates will receive an offer and join our onboarding program.
We aim to keep the process transparent and efficient. You’ll receive updates at every stage. For more details check out: https://www.pgcareers.com/global/en/hiring-process
About P&G
We produce globally recognized brands like Ariel®, Pampers®, Gillette®, Oral-B®, Pantene®, and more. With operations in 70+ countries, we’re committed to diversity, inclusion, and equal opportunity. Learn more at http://www.pg.com.
Apply now and start your journey with P&G—where your ideas and passion create real impact.
At P&G #weseeequal
We are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please click here if you require an accommodation during the application process. Please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment, we thank you in advance for your patience.
Job Schedule
Full timeJob Number
R000153160Job Segmentation
Experienced ProfessionalsSkills
Benefits
Languages
About Procter & Gamble
Procter & Gamble is a global consumer goods company with trusted brands like Always, Pampers, Gillette, and Pantene, operating in approximately 70 countries worldwide.
