Subaru of Sterling

Now Hiring: Automotive Service Manager/ Fixed Ops Manager

We are seeking a proven leader to oversee and elevate our service department at a well-established dealership.

This opportunity for a driven professional who understands what it takes to deliver exceptional client experiences while maximizing profitability, efficiency, and team performance.

What You’ll Do:

• Lead and develop a team of advisors, technicians, and support staff
• Drive customer retention through elite-level service and follow-up
• Monitor and improve key performance metrics (ELR, CP/RO, hours per RO, CSI, warranty performance)
• Maintain strong manufacturer compliance and operational standards
• Oversee scheduling, workflow, and shop productivity
• Collaborate with parts and sales departments to maximize overall fixed ops performance

What We’re Looking For:

• Proven experience as a Service Manager in a high-line or luxury dealership environment
• Strong understanding of manufacturer warranty processes and compliance standards
• Demonstrated ability to maintain exceptional CSI scores
• Experience managing advanced diagnostic teams and complex repair environments
• Deep knowledge of fixed operations financials and performance reporting
• Leadership style that balances accountability with team development
• Professional presence aligned with a premium brand experience

We offer best in class industry benefits:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays & PTO

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.