Business Analyst

Application Deadline: 18 September 2026

Department: Federal Services

Employment Type: Full Time

Location: Hybrid

Compensation: $75,000 - $100,000 / year

Description

Key Responsibilities

• Analyze existing business processes and operational workflows to identify inefficiencies, bottlenecks, risks, and opportunities for improvement. 
• Gather, document, and validate business requirements through stakeholder engagement, interviews, workshops, and process reviews.
• Develop and maintain Standard Operating Procedures (SOPs), process maps, workflow diagrams, and other business documentation supporting operational effectiveness. 
• Support operational modernization initiatives by assessing current-state processes and recommending practical, sustainable improvements. 
• Coordinate cross-functional process improvement efforts and ensure alignment among stakeholders, leadership, and operational teams. 
• Monitor implementation of approved process enhancements and support change management activities to promote successful adoption.
• Conduct research, data collection, and analysis to support business decisions and continuous improvement initiatives.
• Prepare reports, presentations, and recommendations for management regarding operational performance and process optimization opportunities.
• Facilitate communication among stakeholders to ensure business objectives and operational requirements are clearly understood and documented.
• Support enterprise initiatives focused on improving service delivery, customer satisfaction, and operational efficiency.

Skills, Knowledge & Expertise

• Three (3) years of experience supporting business analysis, process improvement, operational support, program support, or related functions.
• Demonstrated experience analyzing workflows, documenting business processes, and developing process improvement recommendations. 
• Experience creating and maintaining Standard Operating Procedures (SOPs), process documentation, and related operational materials. 
• Ability to gather requirements, document findings, and communicate recommendations to technical and non-technical stakeholders.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite applications.
• Ability to work independently in a deadline-driven environment while managing multiple assignments.
• Ability to obtain and maintain any required Government suitability determination, if applicable
• Business process analysis and workflow optimization.
• Process improvement methodologies and continuous improvement principles. 
• Development of Standard Operating Procedures (SOPs), business process documentation, and process mapping.
• Strong analytical and problem-solving skills with the ability to assess complex operational challenges.
• Ability to gather, organize, analyze, and present information in a clear and actionable manner.
• Excellent written, verbal, and interpersonal communication skills.
• Experience collaborating with diverse stakeholder groups in a professional environment.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Visio or comparable process-mapping tools.
• Ability to work independently while maintaining a high level of accuracy, attention to detail, and accountability.
• Knowledge of operational modernization, business transformation, or organizational effectiveness initiatives.
• Experience supporting Government or large enterprise environments is desirable.