Community Services Leader

Are you excited about engaging with a vibrant arts community and contributing to seamless events for community members? The Community Services Department is currently hiring part-time Community Services Leaders to join the event and rentals team at The Victoria Gardens Cultural Center. If you love the performing arts, thrive in fast-paced environments, enjoy working as a member of a team, and are driven by the joy of creating memorable guest experiences, this is the perfect opportunity for you.

These positions are dedicated to ensuring that every individual who enters our doors feels welcomed and valued. By providing intentional and sincere service and hospitality, our team members are committed to fostering a hospitable, generous environment that reflects the values of the City of Rancho Cucamonga’s Community Services Department.

Are you passionate about delivering exceptional customer service and providing opportunities for the community to come together? If this sounds like you, apply today to join our team.

About the Lewis Family Playhouse at Victoria Gardens Cultural Center:

The Lewis Family Playhouse is an intimate, state-of-the-art performing arts center with 560 seats owned and operated by the City of Rancho Cucamonga. As a major anchor to the Victoria Gardens Lifestyle Shopping Center, the Lewis Family Playhouse educates, entertains, and ignites the imagination through high-quality performances for children, families, and audiences of all ages throughout Southern California. In addition to the Lewis Family Playhouse, the Victoria Gardens Cultural Center includes a 60-seat Black Box theatre, large-scale event spaces, and a newly opened outdoor courtyard stage!

 ABOUT THE DEPARTMENT

Who we are…

The Community Services Department operates the Epicenter Sports Complex, RC Family Resource Center, RC Sports Center, Victoria Gardens Cultural Center, Goldy S. Lewis Community Center, and James L. Brulte Senior Center. In addition to the above-listed facilities, more than 30 different parks are open to the community for passive use.

How We Get Things Done…

The Community Services Department’s guiding principles are the core values by which we operate and are central to how we get things done: Integrity, Humility, Teamwork, Curiosity, Inclusivity, and Zeal. Successful candidates will embody our core values and have a passion for carrying out the department’s Mission and Vision to meet the City Council’s goal of ensuring and advancing the quality of life for the community through inclusive decision-making.

The Community Services Department (CSD) offers a diverse range of programs for the community, including youth summer camps, youth sports, contracted classes, and several large special events. In addition to these events, CSD oversees the daily operations of several city facilities and parks to provide high-quality passive spaces for the community to gather. Community Services Leaders who apply to this post will be assigned to The Victoria Gardens Cultural Center.

This position is a perfect fit if you:

• Embody our department values of Curiosity, Zeal, Inclusivity, Integrity, Teamwork, and Humility.
• Have a professional demeanor, are friendly, and have a positive attitude.
• Are dependable and available nights and weekends.
• Possess excellent customer service skills and are proactive in solving problems.
• Can multitask and work well under pressure.
• Can be flexible and work in an evolving environment.
• Have an interest in working in a performing arts venue and are passionate about supporting live entertainment. 

Rental and Event Services - Lewis Family Playhouse at Victoria Gardens Cultural Center

This role will greet guests with a warm, friendly demeanor, offering assistance and answering questions when asked. Community Services Leaders will work to anticipate the needs of our patrons and clients, taking initiative to ensure that everyone has an exceptional experience while hosting or attending an event in one of our spaces. Community Services Leaders will assist with setup and teardown, monitoring private rentals in Celebration Hall, Lewis Family Playhouse, Mainstreet Lobby, Black Box, and the Courtyard. Community Services Leaders must be comfortable speaking with clients and patrons to understand event needs and solve challenges. 

• Providing superior customer service to all clients and patrons.
• Greeting the community and welcoming them into our beautiful facilities. 
• Identifying and resolving potential issues related to building operations. 
• Setting up and striking for a variety of rentals.
• Serves as the first point of contact and information for our patrons, engaging them as a friendly, courteous, professional representative of the facility.
• Contribute to the rental team’s administration process by answering rental inquiries, filing forms, and preparing rental and information packets. 

Community Services Leaders at The Victoria Gardens Cultural Center should have flexible availability and can be scheduled to work up to 20 hours a week during mornings, nights, weekends or holidays. For more information on this position, please visit the job description here.

Education and/or Experience:

Graduation from high school or equivalent and one year of experience in the implementation of recreation or service programs or activities is desirable or any combination of training and experience that provides the desired knowledge and abilities.

Knowledge, Skills and Abilities:

Knowledge of procedures for implementing a variety of recreational activities and programs; program content for recreation activities; principles, practices and techniques of supervision and training. Ability to coordinate, organize, and implement recreation activities, services and specialized events; research, prepare and distribute publicity brochures, pamphlets etc. covering new or ongoing programs; supervise and train aides and volunteers.  

PHYSICAL DEMANDS

Frequent standing and walking. Dexterity and coordination to handle files and single pieces of paper; occasional lifting of items weighing up to fifty pounds such as files, stacks of paper, tables, chairs, and recreation materials. Moving from place to place within the recreation facility; some reaching for items above and below desk level. Strength, dexterity and coordination to lead or officiate in athletic activities.Employees in this position are responsible for cleaning and disinfecting affected areas as needed, following established health and safety guidelines. This includes using appropriate protective equipment and following proper procedures to ensure a safe and sanitary environment, in line with all relevant training and safety standards.

WORKING CONDITIONS

Generally clean work environment with limited exposure to conditions such as dust, fumes, odors or noise. May work outside, evenings and weekends.

APPLICATION PROCESS

All applicants are required to apply online at www.cityofrc.us/rcjobs. This recruitment will be open until 100 applications have been received or will close on September 30, 2026, at 5pm. Interviews will be held on October 14, 2026. 

***Subject to change at the discretion of the personnel officer***

Applications must be complete and demonstrate that the minimum qualifications are met. All statements made on the application are subject to investigation and verification. Resumes may be attached to the completed application form as supplemental information and will not be accepted in lieu of an official application form. Applications will be screened and the most qualified candidates who best match the needs of the City will be invited to compete further in the examination process.

Applications will be screened and the most qualified candidates who best match the needs of the City will be invited to compete further in the examination process. All candidates will be notified of their application status by email throughout the recruitment process. Candidates invited to compete in the examination process, who successfully pass the examination process, will be placed on an eligibility list. The candidate on the eligibility list who most closely meets the requirements of the City may be selected to receive a final offer. The City may conclude that none of the candidates, even those who meet the minimum qualifications, are appropriate for the position. The City may conclude that none of the candidates, even those who meet the minimum qualifications, are appropriate for the position.

Successful candidates shall be required to:

• Pass a reference check and background verification. References will not be contacted until a mutual interest has been established.

• Pass a post-offer pre-employment medical exam which includes a Tuberculosis (TB) Exam.

• Provide proof of a valid California driver's license and be insurable.

If hired, candidate will be required to complete a verification form designated by Immigration and Naturalization Service to certify that they are eligible for employment in the United States of America and furnish proof certifying legal authorization to work in the United States.The City of Rancho Cucamonga Participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. In accordance, the City will provide the U.S. Citizenship and Immigration Services and, if necessary, the Department of Homeland Security and Social Security Administration, with information from each new employee's Form I-9 to confirm work authorization. For additional information regarding E-Verify, the Federal Government's online employment eligibility verification system, please visit www.uscis.gov.

Disclaimers

The City of Rancho Cucamonga is an Equal Employment Opportunity Employer. In addition, the City of Rancho Cucamonga abides by a nepotism policy that may preclude you from being hired if the City employs a relative. The City of Rancho Cucamonga makes reasonable accommodations for disabled persons, considering each situation on an individual basis.

Please make direct requests for accommodation to Human Resources. For information on Employee Rights under the Family and Medical Leave Act, please click here. There is a no smoking policy in effect in all City Offices and vehicles. Finally, please note that the provisions of this bulletin do not constitute a contract expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice. Questions regarding this recruitment may be directed to Human Resources at [email protected]. Applicants may wish to visit the City's official website at www.cityofrc.us for more information.