Community Services Program Leader (As-Needed)

Plans, organizes and/or conducts City activities and events across a variety of program areas including: Out-of-Schooltime Programming, Youth Cultural and Educational Enrichment: Youth Sports and Recreation: Community Sports; Adaptive Recreation.

Develops ideas and builds curriculum for programs and activities.  Instructs, coaches or provides mentoring and guidance to program participants. 

Coordinates special programs and/or assists in program-specific and City-wide events.

Opens, inspects and secures program facilities on a daily basis.  Assists in the preparation, set-up, maintenance and security for programs and events.

Reports safety issues with equipment or facility to supervisor.  Maintains an equipment and supplies inventory and recommends items to be purchased, repaired and/or replaced.

Enforces program policies, rules and regulations and monitors or supervises participants in program activities.  Calls for appropriate back-up support as needed.

May arrange for field trips, speakers, (and other resources) in support of program activities. 

Assists in preparing and distributing program and event publicity, including news releases, flyers pamphlets and brochures.   May provide information and referral or program outreach at school classrooms, assemblies and meetings, community meetings, senior centers and event information booths.

Registers participants, takes reservations, schedules use of facilities and collects approved fees.

Assists in maintaining records and developing reports concerning new or ongoing programs including, but not limited to, participation levels and revenue reports.

Interacts with adults, parents and family members, providing program information, participant feedback and community resources.

Distributes program satisfaction surveys to participants or parents.  Collects and tabulates survey material and prepares related reports.

Plans small scale special events at program sites.

Administers basic first aid and completes appropriate Risk Management forms, as required.

Performs other related duties, as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:  

Recreational, educational, cultural and human service program activities

Principles and practices of recreational and cultural service programming

Dispute resolution techniques

Use of recreational and/or audiovisual equipment and supplies

First aid methods and safety practices related to recreational programs

Effective customer service techniques

Ability to:

Learn, understand and carry out the responsibilities of assigned program area

Monitor participation, track attendance and prepare and maintain basic records

Enforce program policies, procedures, rules and regulations

Interact and communicate effectively with program participants, family members, school administrators and/or City staff in a professional manner

Provide instruction and guidance to participants

Learn and implement program-specific computer software systems

Effectively resolve conflicts and handle participant disputes

Follow oral and written instructions

Provide effective customer service

Establish and maintain effective and cooperative working relationships with City employees and the public

Provide basic first aid and CPR

Skill in:

Planning, modifying and conducting activities of assigned specialty program area

Dealing with program participants, co-workers and supervisors in a cooperative, constructive and supportive manner

Reading, writing and communicating at an appropriate level

Cash handling and making change

The use of personal computers and applicable software applications

REQUIREMENTS

Minimum Qualifications:

Education: Graduation from high school or the equivalent.

Experience: One year of recent, paid or volunteer work experience directly related to education, recreation or community programs and services, involving public contact.

Desirable Qualifications:

Bilingual skills are desirable. 

Licenses and Certificates:

Possession of a valid class C driver license. Possession of a valid cardiopulmonary resuscitation and first aid certificate within six months of date of hire.