Facility Manager

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Data Center Facility Manager

Position Overview

The Data Center Facility Manager is responsible for the day-to-day operations, maintenance, and performance of critical data center infrastructure. This role ensures maximum uptime, operational efficiency, and compliance with industry standards while managing facility systems, vendor relationships, and on-site teams.

Key Responsibilities

Operations Management Oversee all aspects of data center facility operations including power distribution, cooling systems, fire suppression, security systems, and building management systems. Monitor facility performance metrics and maintain 99.99%+ uptime standards. Coordinate preventive and corrective maintenance activities to minimize service disruptions.

Critical Infrastructure Oversight Manage electrical systems including UPS, generators, PDUs, and power distribution infrastructure. Oversee HVAC systems, precision cooling units, and environmental controls. Ensure proper functioning of fire detection and suppression systems, water detection systems, and access control systems.

Team Leadership Lead and develop facility operations team including technicians, engineers, and support staff. Establish work schedules, assign responsibilities, and conduct performance evaluations. Provide training on safety procedures, equipment operation, and emergency response protocols.

Vendor and Contract Management Manage relationships with equipment vendors, service providers, and contractors. Oversee maintenance contracts and service level agreements. Coordinate with third-party technicians for specialized repairs and system upgrades.

Compliance and Documentation Ensure compliance with local, state, and federal regulations including electrical codes, fire safety standards, and environmental regulations. Maintain accurate documentation of all maintenance activities, incident reports, and system configurations. Conduct regular audits of safety procedures and operational protocols.

Budget and Financial Management Develop and manage facility operations budget including maintenance costs, utilities, and capital expenditures. Identify cost-saving opportunities while maintaining service quality. Track expenses and provide regular financial reporting to senior management.

Emergency Response Develop and maintain business continuity and disaster recovery plans. Lead response efforts during facility emergencies or service disruptions. Conduct regular emergency drills and ensure team readiness for critical situations.

Change Management Requirements

Change Request Handling: Datacenter engineers must initiate, document, and track all infrastructure changes through the formal change management process. This includes hardware installations, network modifications, configuration updates, and system upgrades. Each change requires comprehensive documentation detailing the scope, impact assessment, implementation plan, rollback procedures, and testing validation.

Change Advisory Board (CAB) Participation: Engineers are expected to participate in CAB meetings, presenting technical details of proposed changes and addressing questions from stakeholders. They must provide risk assessments and demonstrate alignment with business objectives and maintenance windows.

Implementation and Documentation: Execute approved changes according to scheduled maintenance windows, following documented procedures precisely. Maintain detailed implementation logs, capture before-and-after configurations, and update asset management systems and configuration management databases (CMDB) to reflect current state.

Post-Implementation Review: Complete post-change validation testing to confirm successful implementation and document outcomes. Report any deviations from expected results and ensure proper closure of change tickets with lessons learned documentation.

Incident Management Requirements

Incident Detection and Response: Respond promptly to datacenter incidents including hardware failures, environmental alerts, power disruptions, cooling system issues, and network outages. Acknowledge incidents within defined SLA timeframes and begin initial triage immediately.

Incident Classification and Prioritization: Assess incident severity based on business impact and urgency. Properly categorize incidents (hardware, network, environmental, security) and escalate critical issues according to established escalation matrices. Priority 1 incidents require immediate attention regardless of time of day.

Root Cause Analysis: Conduct thorough investigation to identify root causes rather than addressing symptoms only. Document findings, contributing factors, and failure patterns to prevent recurrence. Collaborate with vendors and internal teams as needed for complex issues.

Communication and Reporting: Maintain regular communication with stakeholders during incident resolution. Provide status updates at defined intervals, manage expectations regarding resolution timeframes, and ensure proper notification when incidents are resolved. Complete detailed incident reports documenting timeline, actions taken, root cause, and preventive measures.

Knowledge Management: Contribute to the knowledge base by documenting incident resolutions, creating troubleshooting guides, and sharing lessons learned. This builds organizational capability and reduces resolution time for future similar incidents.

Required Qualifications

Education and Experience Bachelor's degree in Electrical or Mechanical Engineering , or equivalent combination of education and experience. Minimum 5-7 years of experience in data center or mission-critical facility management. At least 3 years in a supervisory or management role.

Technical Knowledge Deep understanding of data center electrical systems including power distribution, UPS systems, and backup generators. Proficiency with HVAC systems, cooling technologies, and environmental monitoring. Knowledge of building management systems (BMS) and data center infrastructure management (DCIM) platforms. Familiarity with Tier III/IV data center design standards.

Certifications Professional certifications such as Certified Data Centre Professional (CDCP), Certified Data Centre Specialist (CDCS), or equivalent highly preferred. Additional certifications in electrical systems, HVAC, or facility management beneficial.

Preferred Qualifications

Experience with hyperscale or colocation data center environments. Knowledge of green data center initiatives and sustainability practices. Project management certification (PMP) or equivalent. Experience with ITIL or other IT service management frameworks.

Core Competencies

Strong leadership and team management abilities. Excellent problem-solving skills with ability to make quick decisions under pressure. Outstanding communication skills for interacting with technical teams, vendors, and executives. High attention to detail and commitment to operational excellence. Ability to work flexible hours including on-call availability for emergency response.

Working Conditions

Position requires on-site presence at data center facility. May require work during nights, weekends, and holidays for maintenance windows or emergency response. Physical requirements include ability to lift equipment up to 50 pounds and work in varying environmental conditions within the facility.

Location:

On-site –Johor Bahru, Malaysia

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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