Business Process Analyst Senior

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Process and Operational Efficiency

Job Qualifications:

Skills:

Communication, Continuous Process Improvement, Cross-Functional Teamwork, ServiceNow IT Service Management (ITSM)

Certifications:

None

Experience:

10 + years of related experience

US Citizenship Required:

Yes

Job Description:

Check out this great opportunity to join one of GDIT’s fastest long-standing growing programs!  US Battlefield Information Collection and Exploitation Systems eXtended (US BICES-X) is a cutting-edge program supporting DoW intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team. 

The SOFCOM Management Analyst supports the successful management and execution of a specialized equipment program, ensuring smooth logistics, effective communication with stakeholders, and compliance with relevant policies. This role involves coordinating user accounts, facilitating collaboration between internal teams and external partners, supporting leadership operations, and driving continuous process improvements to enhance program efficiency and effectiveness.
 

Responsibilities:

• Develop and maintain a strong understanding of the program’s goals, processes, and operational requirements.
• Manage user account documentation and maintain accurate records related to equipment issuance and returns.
• Act as a liaison between the program and external partners, ensuring clear communication, training, and timely resolution of operational issues.
• Support leadership by coordinating meetings, preparing reports, and monitoring program progress against milestones.
• Create, update, and enforce program policies, procedures, and documentation to ensure compliance and consistency.
• Collect, analyze, and report on program data to identify trends, measure performance, and highlight areas for improvement.
• Assist in identifying risks and propose mitigation strategies to support program success.
• Conduct operational research and analyze data to support inventory planning, scheduling, and decision-making.
• Support the Officer in Charge (OIC) and Non-Commissioned Officer in Charge (NCOIC) with daily operations, meetings, briefs, and milestone tracking.
• Serve as the primary liaison to NATO nations, coordinating equipment needs and resolving logistical or policy issues.
• Develop and maintain SOPs, process flows, and training materials, ensuring compliance with US BICES and NATO standards.
• Manage multiple tasks concurrently while assisting with project management activities, prioritizing effectively in a dynamic operational environment.

Required Qualifications:

• 10+ years of systems administration experience required.
• Must possess and maintain a Secret Clearance
• BA/BS degree or equivalent experience required.
• Strong hands-on experience utilizing ITSM tools, specifically ServiceNow (or equivalents like Remedy, SCSM).
• ITIL V4 Foundation (or higher) or equivalent ITIL certification

The likely salary range for this position is $93,662 - $116,150. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

International

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

 

 

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans