Field Service Technician

Description

PRIMARY FUNCTIONS

Support the efficient operation of the Field Services Department by performing water meter service, maintenance, testing, troubleshooting, disconnects and reconnects, and related field service activities. Assist with service and investigation orders, respond to customer service needs in a courteous and professional manner, and support emergency and on-call operations as required. Comply with all policies outlined in the Employee Handbook.

ESSENTIAL FUNCTIONS

• Change out meters, check valves, and/or meter bottoms as needed.
• Perform meter investigation, troubleshooting, and repair.
• Assist with service orders and investigation orders.
• Change out meter yokes occasionally.
• Test water meters in the field or on a test bench.
• Perform disconnects and reconnects.
• May float/cross-train in other departments.
• Perform emergency duty or on-call responsibilities.
• Perform other duties as assigned.

Requirements

 GENERAL REQUIREMENTS

• Must meet residential policy requirements, including a 45-minute response time to Consolidated Utility District’s main office, and maintain that residency status as a condition of employment.
• Scheduled on-call duty is required.
• Response to callouts/emergencies is required.

KNOWLEDGE, EDUCATION, AND EXPERIENCE REQUIRED

• High school diploma or GED.
• Ability to obtain State of Tennessee Water Distribution System Operator Grade II Certificate of Competency within 18 months is desired.
• Valid Tennessee Driver’s License and safe driving record.
• Good knowledge of Rutherford County is helpful.

SKILLS REQUIRED

• Basic tool, equipment, and vehicle maintenance skills.
• Basic computer skills.
• Ability to read and understand construction plans.

ABILITIES REQUIRED (Work characteristics, behaviors, leadership abilities, etc.)

• Ability to work in potentially hazardous environments.
• Aptitude to follow written and verbal instructions.
• Effective and professional verbal and written communication skills.
• Must have initiative and be resourceful in problem-solving.
• Should be detail-oriented and able to focus on the task at hand.
• Must be self-motivated.

PHYSICAL DEMANDS (Physical demands under which the job is performed)

• Work is mostly performed in the field in a variety of settings and weather conditions.
• Typically standing, stooping, or walking.
• Typically bending, crouching, or stooping.
• Frequently entering and exiting a vehicle.
• Frequent lifting of light objects.
• Occasional lifting of objects weighing 25 to 50 pounds.
• Climbing fences/ladders.
• Use of tools or equipment requiring a high degree of expertise.
• Good vision.
• Ability to distinguish between shades of color.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.