Collections Specialist I (Grade 5)

NATURE OF WORK 
Facilitates monetary court order enforcement through a centralized collections unit; performs cross functional work in managing judicial collections to ensure the prompt, efficient, and uniform enforcement of court orders and collections of monies owed to the Superior Court, three Justice Courts, Adult Probation and Juvenile Court.

(Illustrative Only) Provides customer service; responds to inquiries made in person and by phone; investigates and clarifies questions; researches case and payment information; manages court payment plans to ensure financial obligations are met; performs interviews and gathers information to set up payment plans; evaluates amounts to be paid and related factors to establish plan parameters; determines monthly payment amounts and identifies solutions to achieve payment plan compliance; sets up and maintains accurate files and records to monitor payment records and history; determines if contact is required to bring the obligor into compliance; uses a variety of court collection methods and techniques; checks records and documents for completeness and accuracy for processing and/or further action; receipts, reconciles, and balances collected monies from multiple courts in a centralized collections unit environment; prepares financial reports and documentation; processes payments of various tender types and from multiple payment service providers; enters monies and case events into multiple court case management systems; serves as a Superior Court Special Commissioner to review fee waiver and deferral applications; determines applicants’ eligibility and repayment qualifications; coordinates the inter-departmental case processing and tracking with the Superior Court Clerk’s Office; runs sensitive data reports to verify and obtain accurate person contact information; may serve as the Tax Intercept Program backup; maintains absolute confidentiality of work-related issues, customer records, and restricted Court information; abides by the Code of Conduct for Judicial Employees; performs related duties as required or assigned.

High School Diploma or equivalent; AND three years of clerical and computer experience that includes bookkeeping, accounting, record keeping and/or collections or closely related duties; OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. ADDITIONAL REQUIREMENTS:  This classification requires the applicant to pass criminal background checks; a valid Arizona State Driver’s License may be required; Arizona Committee on Judicial Education and Training (COJET) yearly accreditation is required; employees in this classification are required to be appointed as a Superior Court Special Commissioner and Deputized by the Clerk of Court.

Knowledge of: Applicable State of Arizona statutes, rules, administrative orders, operational policies and procedures, Federal rules, and requirements; Yuma County and Superior Court policies and procedures; Superior Court in Yuma County- Rules of the Judicial Merit System and the Code of Conduct for Judicial Employees; paraprofessional accounting and bookkeeping practices; basic principles and practices of Superior and Justice Court collections case management and skip tracing; Arizona Judicial Automated Case System (AJACS) and Tax Intercept (TIP) software; legal terminology and court processes and procedures; modern office procedures and terminology. 

Skills in: Interacting with people of different social, economic, and ethnic backgrounds; working under pressure in a dynamic work environment with changing demands and priorities; maintaining complex financial records; coordinating, monitoring, and training work assignments; preparing statistical and financial reports; reviewing for completeness, accuracy and compliance with statues, rules and specific requirements; operating a personal computer utilizing both standard and specialized AOC software applications; entering, adjusting, and retrieving data; and making mathematical calculations rapidly and accurate; developing and maintaining interpersonal skills for working with a diverse group of individuals that include judges, court staff, litigants, attorneys and the general public.

Ability to:  Establish and maintain cooperative working relationships with judges, attorneys, elected officials, court employees, users of the court’s services, and the public; follow written and oral instructions; communicate effectively both orally and in writing.

Work is performed in a standard office environment and Court facilities.