- Location
- Costa Rica
- Department
- IT
- Seniority
- Lead
Description
Are you ready to make an impact?
West Monroe is seeking a Principal Product Manager to lead the strategy, roadmap, and delivery of technology products that drive measurable business outcomes. This role partners closely with business stakeholders, clients, engineers, architects, and design teams to translate complex needs into scalable product solutions.
The Senior Product Manager will own products across the lifecycle—from discovery and prioritization through development, launch, adoption, and continuous improvement. The role requires strong technical fluency and an AI-forward mindset, including the ability to leverage AI throughout the software development lifecycle (SDLC) to improve delivery velocity, quality, and decision-making.
Key Responsibilities
- Own product strategy, roadmaps, priorities, and release plans aligned to business outcomes.
- Partner with stakeholders and customers to understand needs and identify product opportunities.
- Translate business needs into actionable product requirements, backlogs, and priorities.
- Guide engineering teams through Agile delivery and resolve technical, resource, and prioritization blockers.
- Apply AI across the SDLC to accelerate discovery, requirements, development, testing, analysis, and delivery.
- Identify opportunities for AI-enabled features, automation, and workflow improvements.
- Partner with engineering and architecture teams to evaluate technical solutions and tradeoffs.
- Drive product adoption and continuously improve capabilities based on data and customer feedback.
- Define and track KPIs for adoption, quality, cycle time, business impact, and ROI.
- Ensure alignment with architecture, security, privacy, compliance, and responsible AI standards.
- Manage product investments and resources with a focus on maximizing value and controlling cost.
- Promote reusable, scalable product capabilities and best practices across TechEx.
Skills & Competencies
- Strong product strategy, roadmap, prioritization, and lifecycle management skills.
- Strong Agile product delivery and engineering collaboration experience.
- Ability to balance business value, customer needs, technical feasibility, and delivery constraints.
- Strong stakeholder management across technical, business, and client audiences.
- Ability to communicate complex technical concepts clearly and concisely.
- Data-driven approach to product decisions, adoption, KPIs, and ROI.
- Practical understanding of software development, architecture, APIs, data, and cloud technologies.
- AI fluency and experience incorporating AI into product management and software delivery workflows.
- Familiarity with GenAI, LLMs, AI agents, RAG, workflow automation, and AI-assisted development tools.
- Understanding of responsible AI principles, including accuracy, privacy, security, governance, and human oversight.
- Strong problem-solving, analytical, and business acumen.
Qualifications
- Bachelor’s degree or equivalent professional experience.
- 8+ years of product management, technical product management, consulting, or related experience.
- Experience owning software products from discovery through launch, adoption, and continuous improvement.
- Strong experience partnering with engineering, architecture, design, and business teams.
- Experience leading Agile software delivery and managing product backlogs and roadmaps.
- Experience applying AI tools across the SDLC, including areas such as discovery, requirements, development collaboration, testing, analysis, or release activities.
- Familiarity with tools and technologies such as ChatGPT/OpenAI, Claude, Gemini, GitHub Copilot, Cursor, or similar AI platforms.
- Experience with AI-enabled products, workflow automation, data platforms, or operational systems preferred.
- Consulting, client-facing product delivery, or complex matrixed organization experience preferred.
- Product Management or Agile certifications (SAFe, AIPMM, CSPO, or similar) are a plus.
Other consultancies talk at you.
At West Monroe, we work with you.
We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroe is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to [email protected].
Please review our current policy regarding use of generative artificial intelligence during the application process. Additionally, West Monroe uses the BrightHire platform to record live interviews so our team can capture notes more accurately, stay focused on the conversation, and continually improve our interview process. You can review our privacy notice for more information about this process and how recordings are used. If you have any questions, reach out to [email protected].
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.
