Patient Care Coordinator - PRN

Greet patients as they arrive at and leave our clinic in a friendly and professional manner. The Patient Care Coordinator is responsible for greeting and checking in patients, updating and verifying patient information, obtaining patient ID and insurance information, processing copayments, and registering patients in the billing system.

This role helps maintain smooth communication between patients, providers, and clinical staff, handles scheduling inquiries, and provides additional administrative support as needed.

Schedule

• Monday–Thursday: 6:00 a.m.–4:30 p.m.
• PRN as needed

What You Will Be Doing

• Greet and check in patients in a friendly, courteous, and professional manner.
• Accurately enter, update, and verify patient demographics and insurance information while working with multiple medical computer programs.
• Complete the patient registration process by reviewing accounts and compliance-related documents for completeness and accuracy. Obtain and document any missing information required for registration.
• Prepare paperwork and documentation for patient visits.
• Verify patient benefits and eligibility as needed.
• Collect required copayments, deductibles, and coinsurance.
• Respond to questions regarding account status, payment arrangements, and billing concerns.
• Resolve billing or charge disputes or forward problem accounts to the appropriate individual for resolution.
• Monitor patient flow, adjust workflows as needed, and communicate pertinent information or changes to clinical staff.
• Act as a liaison between patients, guests, back-office staff, and providers.
• Reconcile cash against daily charge and cash reports.
• Schedule and confirm patient appointments as needed.
• Create, distribute, and file new patient charts and medical records.
• Perform clerical tasks such as copying, sorting, scanning, and faxing.
• Properly check out patients, including collecting appropriate copayments, past-due balances, and fees; ensuring forms are completed; and updating medical records as needed.
• Keep the front desk and waiting room clean, organized, and stocked with necessary supplies.
• Follow all organizational policies and procedures, including standard operating procedures and the employee handbook.
• Perform other duties as assigned.

What You Know

Required

• High school diploma or GED equivalent.
• Strong verbal and written communication skills.

Desired

• Telephone operator or high-volume call experience.
• Previous healthcare or medical office experience is a plus.
• Entry-level candidates are welcome to apply.

What You Will Receive

• Competitive wages.
• Robust benefits package, including medical, dental, life, and short- and long-term disability insurance.
• Generous paid time off (PTO) program.
• Seven company-paid holidays.
• 401(k) retirement plan with company match.
• An organization focused on People, Passion, Purpose, and Progress.
• An inspirational culture.

About Midwest Vision Partners

Midwest Vision Partners was founded in 2019 to build a premier eye care platform in partnership with Alpine Investors, a San Francisco-based private equity firm. Alpine is a strong supporter of MVP, given their PeopleFirst™ philosophy, track record, financial resources, and commitment to building a platform that includes physician leadership at the highest levels.

Headquartered in Chicago, our mission is to provide world-class support to ophthalmologists and optometrists, enabling them to focus on improving patients' vision and helping people live their best lives.

Today, MVP's network consists of 16 practices, 125 physicians, and approximately 1,500 employees providing medical and surgical eyecare services at more than 60 locations throughout the Midwest. We strive to be a premier provider of eyecare in the Midwest through a culture of collaboration and excellence.