Director - Process Digitisation, People Services & Solutions

Role Summary

This Process Digitisation Director role is responsible for defining and executing the People Function's end-to-end process digitisation strategy, enabling the transition towards an Intelligent Enterprise. This role will lead the re-imagination, digitisation, automation and AI enablement of People processes across the employee lifecycle, working closely with Product Owners, Process Owners, Centres of Excellence (COEs), Service Excellence, People Partnering, People Engineering, Enterprise Technology, and ServiceNow teams.

The role is accountable for maximising the value of digital platforms, AI, automation and workflow technologies to create seamless colleague experiences, simplify operations, improve service outcomes, and drive scalable growth across the People Function. The role owns the People Function ServiceNow development roadmap, delivery and governance, ensuring delivery of strategic capabilities aligned to business priorities.

Responsibilities

1. People Function Process Digitisation Strategy

• Define and co-lead the People Function's process digitisation strategy aligned to the Intelligent Enterprise agenda in strong partnership with the People Function Engineering Team.

• Establish a multi-year roadmap for digitisation, automation, AI and workflow transformation across the Hire-to-Retire lifecycle.

• Drive the shift from traditional process optimisation to AI-first and product-led process design working in close partnership with the Process Excellence Team by enabling the right platforms and solutions.

• Ensure digitisation initiatives deliver measurable business outcomes including productivity, quality, scalability, compliance and colleague experience improvements.

• Partner with Process Owner and Product owners to embed digital thinking into process ownership and governance.

2. ServiceNow Ownership and Delivery

• Own and be accountable for the People Function ServiceNow strategy, roadmap, development portfolio and delivery outcomes.

• Prioritise and govern ServiceNow investments to ensure alignment with People Function priorities and enterprise technology standards.

• Lead the delivery of ServiceNow enhancements, workflows, AI capabilities, employee self-service solutions and automation initiatives.

• Partner closely with People Engineering, Enterprise ServiceNow teams and technology partners to ensure effective platform utilisation and innovation.

• Drive adoption of emerging ServiceNow AI capabilities and workflow automation opportunities.

• Ensure robust governance, release management, controls and platform performance.

3. Cross-Functional People Function Digitisation Governance and Stakeholder Leadership

• Establish and chair People Function Process Digitisation Forums.

• Partner with the GPO and Governance teams to Lead Digitisation governance across People Function, Engineering, Technology, Operations and Process Owner communities.

• Enhance and support the structured intake, prioritisation and investment framework for digitisation opportunities.

• Provide regular executive updates on digitisation progress, benefits realisation, risks and strategic opportunities.

4. Digitisation Transformation Delivery and Value Realisation

• Lead a portfolio of digitisation programmes from concept through implementation and adoption.

• Define success measures, business cases and value realisation frameworks.

• Monitor outcomes and ensure benefits are achieved and sustained.

• Lead change management, stakeholder engagement and adoption activities to maximise business impact.

• Build organisational capability in digital process design, automation and AI-enabled service delivery.

5. Leadership

• Build and lead a high-performing Process Digitisation capability.

• Develop strategic partnerships across the People Function, Technology, Engineering and Enterprise Transformation teams.

• Foster a culture of innovation, accountability, collaboration and continuous improvement.

• Mentor and develop colleagues in digital transformation, process innovation and AI-enabled ways of working.

Requirements

Essential

• Significant leadership experience in setting up and implementation of People Function transformation, shared services, digital transformation or enterprise process management.

• Proven track record delivering large-scale process digitisation and automation programmes.

• Deep experience with ServiceNow, workflow technologies and enterprise platforms.

• Experience partnering with technology, engineering and business leadership teams.

• Strong understanding of process design, operating models, automation, AI and service management principles.

• Demonstrated success influencing senior partners and leading complex transformation initiatives.

• Demonstrated success & experience in technology

Preferred

• Experience in global People Services, People function Operations or Shared Services environments.

• Knowledge of AI-enabled service delivery, intelligent workflows and digital employee experiences.

• Lean, Six Sigma, Agile or Product Management certifications.

• Experience operating within highly matrixed global organisations.

ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

OUR PEOPLE:

People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

Career Stage:

Director

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.