- Location
- Tokyo, Japan
- Type
- Full-time
- Seniority
- Entry
Description
Account Associate
Department: Commercial - Sales & Account Management
Employment Type: Permanent - Full Time
Location: Tokyo, Japan
Description
Are you curious to learn more about the energy transition? Do you enjoy working in a client-facing environment and coordinating across teams to deliver high-quality outcomes for leading companies, utilities, banks, and investment funds in the energy sector?
Aurora is seeking an Account Management Associate to join our Tokyo team. In this role, you will work with a dedicated team of Senior Account Managers to coordinate delivery and execution of Aurora's world-leading subscription products across accounts, ensuring workshops, onboarding, and service delivery are scheduled and completed effectively. You will act as the central point of coordination between clients and internal teams, while also supporting client engagement by identifying new users and coordinating product demos (e.g. EOS) to drive adoption.
This role plays a critical part in ensuring a consistent client experience while enabling Account Managers to focus on renewals, expansion, and strategic account development.
Key Responsibilities
- You will coordinate workshops, onboarding sessions, and client events, ensuring scheduling, logistics, and preparation are managed effectively.
- You will manage delivery timelines and milestones across accounts, tracking commitments and ensuring actions are completed.
- You will act as a central point of coordination between clients and internal teams, aligning inputs from Research, Product, and Delivery teams.
- You will identify new users within client organisations and coordinate product demos (e.g. EOS) to support onboarding and drive product adoption.
- You will maintain regular contact with client stakeholders related to delivery, onboarding, and usage.
- You will prepare contracts for up-sell and cross-sell opportunities with our clients
- You will track delivery progress, actions, and account activity, ensuring visibility of key milestones and outcomes.
- You will maintain accurate CRM records to support activity tracking and reporting.
- You will prepare reporting packs and support service reviews.
Skills, Knowledge and Expertise
Required attributes:
- Strong organizational and coordination skills, with the ability to manage multiple stakeholders and timelines.
- High attention to detail and strong follow-through
- Structured and process-driven mindset
- Ability to work cross-functionally across teams
- Calm and adaptable in high-pressure and uncertain situations.
- Proactive and versatile in adapting to an evolving and fast-moving industry.
- Excellent written, verbal, and interpersonal communication skills.
- Proven success in team-oriented environments.
- Can effectively apply AI to drive value of (prepared) interactions with clients
- Passionate and curious about the energy transition.
- Fluent in English and Japanese.
Desirable attributes: - Customer service or customer success experience
- Experience with Salesforce or another CRM system
- Professional exposure to energy economics, power markets and power networks
What we offer
Some of the benefits we include are:
- A fun, informal, collaborative and international work culture
- Commuting allowance
- Private medical insurance
- Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills
- Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects
The Company is committed to the principle that no employee or job applicant shall receive unfavorable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity/paternity.
Skills
SalesforceCustomer Service
