Claims Administrator

As a Claims Administrator, you will be a key player in supporting the ongoing safety of our Drivers and fleet. Working closely with your team, you will use your exceptional customer service skills to build relationships with, and give support to, company employees as well as third parties including law enforcement, insurance and other government agencies. You will be responsible for the administration of all claims relating to equipment, cargo, and property.

This includes the handling of incoming calls, completing reports and entering data into the required systems and programs. You will use your proven organizational and time management skills to maintain complete and accurate files and investigate and follow up on all files as required. Demonstrated problem solving, communication, customer service, and computer skills are essential to your success in this position. Experience in document creation, including invoices and business letters along with experience in the transportation or claims industry is an asset.  

Specific Responsibilities include:

• Handle and prioritize incoming calls, (emergency, non-routine, routine) and respond accordingly.
• Complete reports and enter data into the required systems and programs.
• Investigate claim to determine liability and loss exposure.
• Contact appropriate parties including MPI, Police, etc. to obtain reports and other relevant information.
• Document pertinent details to the Claims Management System as the file progresses.
• Communicating plan of action to relevant parties of the claims details.

Our Ideal Candidate will possess:

• Strong organizational and time-management skills with the ability to prioritize competing demands in a fast-paced environment.
• Strong attention to detail and a commitment to maintaining accurate and complete documentation.
• Excellent problem-solving abilities.
• Strong verbal and written communication skills, with the ability to interact professionally with a wide-range of stakeholders.
• Proficiency with computer systems and data entry.
• Experience creating business correspondence, reports, invoices, and other professional documentation is an asset.
• Previous experience in transportation, insurance, claims administration, or a related field is considered to be an asset.

Shift: Monday to Friday during the training period, standard business hours. Following training, the successful candidate must be flexible to work a regular Saturday and Sunday shift, as required.

This job is classified under NOC Code: 13100.

Why Bison:                    
•    Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
•    Dispersed work environments that promote a healthy work-life balance
•    Meaningful and impactful work and projects with an essential service provider
•    Join our engaging Wellness Program & extracurricular sports teams

About Bison:                    
•    Celebrating over 50 years in Business
•    Active in giving back through Corporate Social Responsibility and Charitable Giving
•    Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.