Client Success Executive

The Client Success Executive (CSE) serves as the voice of the client to Altera and the voice of Altera to the client. The CSE seeks to ensure robust adoption of solutions, maximize expansion opportunities, and minimize client attrition to create a healthy, growing client base. To accomplish these goals, the CSE partners with our clients and internal Altera stakeholders to

ensure remarkable client experiences with our products and services through a combination of strategic roadmap planning and tactical execution of actions necessary to support operations. The CSE is responsible for reviewing client financial and business objectives, devising actionable strategies to support them, and diligently tracking against Key Performance Indicators (KPIs). CSEs will conduct strategic operational reviews and spearhead escalated support and service initiatives. Additionally, your expertise will contribute to resolving outstanding accounts receivable issues and supporting sales efforts to enhance the reach of Altera solutions.

Serves as the client's primary advocate within Altera and as a trusted advisor.
• Develops and nurtures C-suite relationships.
• Facilitates Strategic Planning for complex current and future projects - aligning Altera solutions with client strategic priorities.
• Develops and maintains a deep understanding and ongoing curiosity around how our services can be best leveraged to meet client requirements.
• Identifies and communicates how Altera can drive more value to the clients we serve.
• Promotes client participation and drives on-going improvement related to Net Promoter Score (NPS) by client.
• Serves as the primary Executive escalation point.
• Explores and identifies additional revenue opportunities with clients.
• Monitors and supports the Accounts Receivable efforts in conjunction with our finance teams.
• Represents Altera leadership in multiple client touchpoints, tradeshows and conferences.