Education Specialist/Senior Education Specialist, Local Engagement

ACCOUNTABILITIES

Student Recruitment Operations

• To work with the Senior Lead/Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
• To attend to customers’ enquiries via walk-ins, phone, email, live chat, etc and look into the customer’s needs and requirements so as to recommend suitable education pathway
• To assist customer in programme application and checking for documentations to support the turnaround time for admissions processing
• To build strong product knowledge, comply with work policies and procedures and continuously improve customer service skills
• To comply with quality standards set for the department
• To supervise and guide the team to ensure operational needs and goals of the department are met (e.g. operations roster, compliance to policies and processes).
• To provide timely training and coaching to team members on a regular basis so as to achieve a high standard of service to customers.

Leads Management

• To follow up on all leads assigned on a timely basis
• To prepare and maintain leads follow-up reports.

Corporate Engagement & Project Management

• Support the Lead in contacting, following up and maintaining relationships with corporate contacts.
• Arrange meetings, prepare materials, record notes and track follow-up actions.
• Maintain accurate corporate contact and CRM records and follow up on leads and enquiries.
• Coordinate Lunch & Learns session, corporate talks and engagement events, including registrations, venues, catering and materials.
• Manage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, speakers, vendors and internal stakeholders to ensure seamless execution and exceptional attendee experiences
• Manage post-event follow-up and attendance records.
• To understand the local education landscape and explore new developments for corporate engagement.

JOB REQUIREMENTS

Academic Education and Work Experience

• Bachelor degree with 1-2 years of relevant working experience, preferably in sales, marketing or event management.
• Experienced in planning and executing recruitment events, corporate talks, and outreach campaigns.
• Experienced in Customer Service and Sales conversion processes
• Good understanding of the higher education industry in Singapore
• Results-oriented, driven, self-motivated and analytical
• Strong communication skills, including active listening, understanding and clear articulation
• Able to work on weekends or weekday evenings when required
• Confident public speaker with excellent presentation skills

Professional Education/License (if any)

Not required

Personal Attributes

• Well-developed diplomacy skills and ability to handle expansive and diverse customers
• Pleasant and patient personality with excellent service mindset
• Good interpersonal skill with a high level of initiative and drive

We regret that only shortlisted candidates will be notified.