Professional Services Consultant

As a Cato Professional Services Consultant, you will be a trusted advisor to our customers to help see them through their SASE transformation journey. You will provide technical guidance and direction to ensure the Cato SASE solution's smooth and successful implementation.

Curiosity – You have a desire to truly understand our customers' business needs.

Creativity – You can find a sustainable path to yes.

Empathy – You connect at a human level with our customers, and you genuinely care

 

Responsibilities:

• Maintain expert-level implementation proficiency and the ability to implement any Cato product independently while keeping abreast of the dynamic SASE and enterprise IT infrastructure landscape.
• Develop meaningful relationships with key customer stakeholders and their partners, adopting a consultative and prescriptive approach that inspires trust and confidence.
• Responsible for the successful design, configuration, and deployment of Cato’s solution so that our customers can realize the total value of their investment in our technology.
• Able to operate day-to-day with minimal oversite and function as a point of technical escalation for other projects to provide guidance on and ensure timely resolution of any issues.
• Facilitate onboarding of new team members to ensure accelerated time to productive utilization and provide ongoing mentorship to continue career development
• Collaboration with greater professional services team to help synthesize experiences and trends observed in the field into repeatable technical best practices in collaboration with other Cato functions.
• Coordinate and facilitate customer onboarding training.
• Foster collaboration with our product, support and engineering teams and provide feedback from the field on features and functionality.

 

Requirements:

• 7+ years of experience working in a multi-vendor IT infrastructure environment as an engineer ideally responsible for solution operations and/or engineering.
• 10+ years of hands-on experience in network routing (e.g., static, BGP, OSPF, etc.) and switching plus at least five (5) years in two (2) or more of the following domains:
  • Firewalls & Proxy Services
  • Secure Web Gateway, CASB, DLP, RBI
  • Identity & Privilege Management Integration (e.g., SSO, SAML, SCIM, LDAP)
  • Intrusion Prevention Systems
  • Networking Packet Analysis, Web Browser Diagnostics
• 4+ years of experience in a customer-facing role (e.g., consulting, professional services, pre-sales, managed services) for a high-tech software or technology vendor.
• Knowledge of and experience in deploying IT infrastructure services in an enterprise environment in a secure manner following industry best practices and standard security frameworks (e.g., PCI-DSS, NIST, ISO, COBIT, HITRUST, GDPR).
• Experience with implementing and/or managing network infrastructure with one or more of the major public cloud service providers (e.g., AWS, Azure, GCP).
• Exposure to web-based APIs and scripting languages.
• Excellent customer interaction and presentation skills with ability to clearly articulate to diverse audiences, delivering the message in a manner which is concise and professional.
• Ability to influence and persuade at all levels, gaining a ‘Trusted Advisor’ status with key stakeholders.
• Excellent troubleshooting and problem-solving skills with an innate ability to methodically get to the root of issues.
• Must be very well organized and work effectively in an agile and fast-paced environment.
• Comfortable working within a geographically distributed and diverse team for a hypergrowth global organization.
• Relevant industry-recognized certification from major security and network vendors is a plus (e.g., CCNP/CCIE, JNCIP/JNCIE, CISSP).
• Solid command of the English language (written and spoken) with additional language skills is a plus.
• Ability to travel up to 20% of the time for customer on-site meetings and various company meetings.

Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits. 

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.