[INTERNAL APPLICANTS ONLY] Aging and Adult Protection Services Supervisor

Under general supervision of the Health and Human Services Director, this position performs professional work in the supervision, and daily operations of the Health and Human Services Aging and Adult Protection Services Unit. This position administers programs and services under the Department of Human Services (DHS) in compliance with State and Federal guidelines for clients accessing MnCHOICES assessments, aging programs and services, and adult protective services. This position reviews and interprets legislation, DHS policy, and bulletins. This position oversees Managed Care Organization (MCO) care coordination activities for MSHO/MSC+ following delegation guidelines, policies, and procedures; responsible for management of program budgets, grants, and the development of market rates with reports for Health and Human Services and DHS.

This position tracks data including caseloads, intakes, MCO enrollment, initial assessments, annual reassessments, and APS screenings and assessments to evaluate needs. This position identifies service gaps and collaborates with providers for service development. This position supervises case managers, care coordinators, APS workers, and support staff assigned to program areas providing consultation, individual meetings, and annual evaluations. This position also prepares and leads meetings for adult protection and aging services program areas, has knowledge of the legal process and assumes the lead role for DHS assessment and case management appeals, and acts as the point of data release for assigned program area, reviewing necessary statute and consulting as needed. Additionally, this position demonstrates ability to communicate effectively with clients, staff, and the public, and collaborates with other Health and Human Services units and counties.

• Acts as the point of data release for program areas, reviews statute and consults with Human Resources, Health and Human Services Director, and County attorney as needed
• Co-chairs the Guardianship Committee, and works with the Disability Services Supervisor and County Attorney to ensure procedures follow legislative statute. Participates in determinations of county funded guardianship/conservatorship requests and hearings as requested
• Collects and maintains APS data, participates in intake screenings and determinations, reviews APS documentation, tracks APS grant allocations, consults with APS partners at DHS, and participates in regional meetings
• Collects and maintains working data on monthly client reassessments and client lists. Reviews monthly enrollment, MCO sites, and attends MCO trainings. Assists with processing SNF pre-admission screenings 
• Forecasts budget, services allocation, manages ongoing grant and budget expenditures, based on caseload trends and changes in programs
• Oversees and monitors program budgets. Authorizes programmatic expenditures
• Reviews case records, time reporting, and program data to ensure that agency, state, and managed care organization policies, rules, and regulations are adhered to. Coordinates MCO annual audits with follow-up on corrective action plans as needed
• Selects and trains new staff with monitoring of progress and evaluation of performance. Provides coaching and mentoring
• Supervises case managers, and a case aide assigned to program areas. Provides case consultation, feedback, monthly one-on-one (1:1) meetings, and evaluations using effective communication. Intervenes and assists staff to resolve client situations
• Supervises Home and Community Based Services programs and assessments serving clients sixty-five (65) and older, processes for three (3) managed care organizations, and Adult Protection. Reviews and interprets policy, procedures, and legislation. Performs program analysis and needs assessment
• Takes the lead role in sixty-five (65) and older assessment and case management appeals
• Works with providers on service development and delivery. Represents the county or department in community, provider, and lead agency meetings

• Valid MN Driver’s License, and
• A bachelor's degree in one (1) of the behavioral sciences or related fields including, but not limited to, social work, psychology, or nursing from an accredited college or university, and
• Three (3) years of relevant experience

• Ability to listen, comprehend, and effectively communicate information both written and orally to all individuals
• Ability to demonstrate by personal example: initiative, integrity, ethics, and excellence in work performance
• Ability to work independently
• Ability to make critical observations while under stressful circumstances
• Ability to conduct reports, analyze findings, and prepare documents
• Ability to analyze problems, troubleshoot issues and offer and implement solutions based on research, analysis, experience, and judgment
• Ability to administer and oversee operations and programs
• Ability to develop and implement policies and procedures
• Ability to prepare and administer a budget
• Knowledge and experience of computer hardware, technology, programs and software, and systems generally used in an office environment and specific to the department's operations (i.e. Microsoft Office Suite, Adobe Acrobat) or similar software
• Knowledge of budgeting principles
• Knowledge and experience with data management systems
• Skilled in using a computer, Microsoft Office and related software applications