Operations Manager

Skills: Agile and DevOps Methodologies, Project Management and Leadership, Problem-Solving, Analytical Skills

Qualification: BE/BS/MTech/MS or equivalent work experience

Experience: 7+ Years

Notice: Immediate – 15 Days 

Timings: 04:30 PM IST to 01:30 AM IST

Location: Hyderabad (Work from office)

Job Description:

We are seeking an Operations Manager for Technical Product Support to lead our client-facing support operation. This role requires strong technical expertise, exceptional leadership skills, and the ability to manage complex projects in a fast-paced environment. The ideal candidate will have a background in IT applications development and support, with a focus on delivering high-quality services to clients. If you are a dynamic leader with a passion for technology and a track record of success in managing client relationships, we want to hear from you.

Responsibilities

• Bachelor's degree in Computer Science, Information Technology, or a related field; 
• 7 + years of technical or functional product support experience in a IT related field, 5 + years of management in a client-facing support operation. Must have US client experience.
• Proven experience in a senior leadership role within IT applications development and support, preferably in a complex organizational environment.
• Strong technical expertise in applications development frameworks, methodologies, and tools, such as Agile, DevOps, BI,CRM, .NET, SQL, and web technologies.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate team members and collaborate effectively with stakeholders.
• Experience with enterprise applications such as ERP, CRM, HRIS, and BI tools is desirable.
• Proven track record of successfully managing applications development projects, budgets, and resources, with a strong emphasis on delivering projects on time and within budget.
• Provide daily operational support for clients of RAS systems and services
• Monitor the health and performance of the systems/services and respond to incidents/alerts as they arise and update stakeholders on issue resolution
• Participate in 24/7 on-call rotation; be flexible to work on nights and weekends, variable schedule, and overtime as necessary
• Develop and document day to day processes for team collaboration, learning and training purposes
• Apply configuration changes to applications and servers to support business initiatives
• Be innovative in automating the daily routine tasks
• Ensure the efficient operation and maintenance of production systems

Skills Required:

• Strong organizational skills and ability to multi-task in a high-pressure, fast paced business environment required.
• Strong background of managing challenging client feedback required.
• Strong problem solving and analytical skills required.
• Strong people management skills (coaching, conflict, resolution, mentoring).
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent communication and collaboration skills.