Parts Specialist

Description

Conair, as part of PiovanGroup, is the leading producer of auxiliary equipment for plastics processing in the world. We make and market over 450 different products, including resin-drying systems, blenders, feeders and material-conveying systems, temperature-control equipment, and granulators. Extrusion solutions include gravimetric control systems, film and sheet scrap-reclaim systems and downstream equipment for pipe and profile extrusion. Conair is also a leader in plastics process integration, engineering and installing complete manufacturing systems that help plastics processors manage their valuable raw materials, handle their critical manufactured parts, and improve their process yield. After equipment installation, Conair provides industry leading aftersales support via their Parts, Service, and Industry 4.0 offerings to ensure our customers Make Every Pellet Count!

Role

The Parts Specialist promotes the sale of and identifies replacement parts for customers. The Parts Specialist is the "go-to" person for complex part identification issues, on current and legacy equipment. They also serve as a guide for customers by communicating opportunities in related parts, kits, and other support services. For example, this role makes inventory recommendations within a specific product line to ensure that there is sufficient stock to satisfy customer requirements while also allowing for high inventory turns. While focusing on a few product lines, the Parts Specialist is capable of providing support across all segments. This position reports to the Spare Parts Manager and is located in Franklin, Pennsylvania.

Key Responsibilities 

• Process parts orders received via phone, chat and email. Utilize your knowledge of Conair staff and processes to expertly expedite orders.
• Provide insightful documentation within your product line to optimize future order entry via first call response and/or internet order entry - including parts catalog and parts Internet site maintenance.
• Set an example in maintaining a constant positive attitude and professional manner when conversing with customers, sales reps and vendors; Build strong relationships with customers that bring them back to Conair.
• Participate in 24-hour Parts hotline program by being in the on-call rotation.
• Continuously cross-train among all product lines and provide valued training to others in your specific product lines.
• Adeptly communicate with Purchasing, Shipping, Project Managers, Sales and others to identify needed parts and facilitate optimum customer support.
• Work with Engineering, Service and Product Managers to give insight into implementing improvements within their product lines.
• Provide market insight regarding pricing decisions; Take the lead in pricing and discounting decisions in your product line(s).
• Interface with Purchasing to maintain optimal inventory stocking levels to achieve customer satisfaction, high inventory turns, and low obsolescence while reducing inventory carrying costs.

Requirements

• Associate or bachelor’s degree in business administration (or related field) and/or 10 + years of direct work experience without formal education.
• Hands-on experience with Conair equipment preferred.
• Organize, prioritize, and manage multiple tasks proficiently, in a fast-paced, stressful environment.
• Sales or marketing experience with continuous customer interactions; strong mechanical aptitude.
• Able to read blueprints proficiently (assembly drawings/wiring schematics).
• Proficient in Microsoft Office software including Outlook, Excel and Word.
• Experience with inventory review, quoting and ordering in the SAP ERP platform.
• Detailed operation and application knowledge of Conair equipment.
• Viewed as a leader in maintaining a service-focused attitude; ability to connect with customers on the phone and stay calm in stressful conversations.
• Sets an example with a positive attitude and in fostering a continuous improvement environment.

PGNA, Inc. offers an outstanding compensation and benefits package including profit sharing, bonus plans, 401(k) with company match, medical insurance, dental, vision, life insurance, short- and long-term disability, health club reimbursement, tuition reimbursement, employee assistance, and employee referral bonus program.
 

PGNA, Inc. is an Equal Opportunity Employer (EOE) and offers employment opportunities to all qualified persons regardless of race, color, religion, sex, age, national origin or ancestry, physical or mental disability (except where physical or mental abilities are a bona fide occupational requirement), veteran status, marital status, familial status, sexual orientation, HIV-positive status, possession of the sickle cell trait, genetic characteristics, political views, and any other basis protected by federal, state or local laws.