- Salary
- $15+/hr
- Location
- Laredo, TX, TX, US
- Type
- Full-time
- Experience
- 1+ years
- Education
- High School
- Source
- GovernmentJobs
Description
Provides customer service in person, via phone, or email; computes charges and receives payments.
ESSENTIAL DUTIES & RESPONSIBILITIES
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
- Processes payments, reviews accounts, and runs reports.
- Obtains and records customer information in system.
- Provides customer service by answering question and addressing concerns, in person, on the phone, or via email.
- Performs related work as required.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
- Knowledge of City ordinances.
- Knowledge of modern office procedures and methods including computers and applicable software.
- Knowledge of English grammar, spelling, and punctuation.
Skills and Abilities:
- Ability to maintain accuracy and attention to detail.
- Skill in organization and time management.
- Skill in performing a variety of duties, often changing from one task to another of a different nature.
- Ability to communicate effectively, both orally and in writing.
- Ability to establish and maintain effective working relationships.
- Ability to meet schedules and deadlines of the work.
- Ability to maintain the confidentiality of information and professional boundaries.
WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS
Physical Effort Requirements Position will have the following exposures
- Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
- Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
- Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk.
- Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.
Work Environment Locations Position will require the employee to work in the following types of work environments
Sometimes
- Construction site
- Warehouse environment
Frequently
- Outdoor environment
- Street environment (near moving traffic)
- Confined space
- Vehicles
Often
- Office or similar indoor environment
Exposures Position will require the employee to be exposed to the following environmental elements
Sometimes
- Individuals with known violent backgrounds
- Extreme cold (below 32 degrees)
- Communicable diseases
Often
- Individuals who are hostile or irate
- Extreme heat (above 100 degrees)
- Moving mechanical parts
- Fumes or airborne particles
- Toxic or caustic chemicals or substances
- Loud noises (85+ decibels such as heavy trucks, jack hammers, construction)
Travel Position will require the employee to travel
Never:
- National travel
- International travel
Seldom:
- Regional travel
Frequently
- Local travel
- High School diploma or G.E.D. equivalency.
- 1 year experience in bank telling, payment processing, cash handling, or customer service.
Required Licenses or Certifications
- Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.
As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.
Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.
Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.
A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480 two days prior to the scheduled test or interview.
