Client Experience Manager II

Overview

We are Porter, a progressive venture from the One Workplace family headquartered in Seattle, Washington. We’re here to create thoughtful human-centered spaces that foster meaningful relationships through collaborative design so that employees can work their best. We’ve worked with leading global and local companies to transform and design spaces to promote productivity and creativity. We are driven by radical hospitality, the act of going beyond what is required to add sincerity and integrity to all our work.

 

Porter is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.

 

Compensation range: $100,000-$115,000/year

The base salary will be determined based on your location, experience, and the pay of employees in similar positions. Actual total compensation will be dependent upon the individual's skills, experience and qualifications.

Porter Benefits:

• 15 days of PTO
• 8 Paid holidays
• Medical/Dental/Vision Insurance
• Profit Sharing
• 401k + Employer Match
• Wellness App with reimbursement of up to $500/year
• Porter Team bonus

Location: Bentonville, Arkansas

Position Summary

Position Summary: As a Client Experience Manager at Porter, you will be a strategic partner and advocate for clients. You are someone who excels in quick-thinking, problem-solving and proposing creative solutions as a collaborative team member. You will build and maintain important internal and external client relationships that support the overall project and/or account including but not limited to: Designers, GC’s, Project Managers, Installation Crews and Vendor partners. For your success in this role, you will ensure client satisfaction by offering products and services from the first interaction to the execution of project deliverables through to project installations.

Responsibilities:

• Exhibit a work style that is high energy, influential and leads to winning new business opportunities provided by Sales Management Lead and/or support bid opportunities.
• Assist Sales Management by identifying strategies to help revenue
• Conduct early project meetings to understand client needs, budget and time constraints through observation, listening and asking the right questions.
• Conduct further research as necessary to drive sales through product/technical knowledge, proposed solutions and management of client expectations.
• Ensure Porter’s representation of integrity and creativity by influencing the product selection and service solutions that will satisfy/exceed designer/client expectations.
• Conduct site visits, field measurements and work closely with the design team to provide an accurate and clear site assessment.
• Manage the overall project or account schedule & budget including collaborating with internal and external teams and resources.
• Produce exceptional final client presentations including final look book, budget, validation package, installation packs and other client requests.
• Active participant in Porter’s internal meetings, Learning & Development and team building events to build team effectiveness and synergy.

 

Qualifications:Education/Experience

• Bachelor of Arts degree (B.A.) from a four-year college or university and/or a minimum of 3-5 years in a relevant experience working for a commercial furniture dealer, PM Management firm, Corporate Real Estate or Facilities Management or related business in the commercial interiors industry.
• Must have demonstrable experience working on large, multi-phased projects ideally in-house or for clients with multi-office locations and/or campuses across North America.
• Must be able to demonstrate strong product knowledge of both systems furniture & ancillary products with practical application experience.
• Knowledge & experience working with Steelcase products and applications pricing and discounting will make your application stand out.

 Knowledge/Skills/Abilities

• Decisive, flexible, and able to delegate work with the ability to prioritize tasks.
• Knowledge & passion for the commercial furniture industry and interior design.
• Ability to work independently and self-manage while also understanding how to function in team environment with many individuals in various roles and departments all working towards a common objective.
• Critical contributor to team effort to serve diverse and sometimes demanding clients providing excellent customer service.
• Ability to read and understand floor plans.
• Indesign, CAD, Smartsheet, Project Management Software & Photoshop preferred but not essential.