Manager, Project Management Office, Operation Excellence, Life Operations

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com

For more information about FWD Hong Kong, please visit www.fwd.com.hk/

Job Summary

Lead and deliver transformation, operational improvement, and technology projects across Life Operations, including New Business, Underwriting, Policy Administration, Claims, and Customer Servicing. Work with business, IT, vendors, and stakeholders to drive efficiency, customer experience, and business outcomes.

The Job

1. Project Delivery

• Manage projects from initiation to implementation and post-launch review
• Deliver projects within scope, timeline, budget, and quality targets
• Manage project plans, risks, issues, resources, and governance
• Coordinate business, IT, compliance, risk, and vendor teams

2. Business Transformation

• Lead initiatives involving: Digital transformation, AI and automation, process improvement, system enhancements/replacement and regulatory projects
• Define project scope, objectives, and expected benefits
• Drive operational efficiency and service improvements

3. Stakeholder & Governance Management

• Prepare project updates and management reports
• Engage stakeholders, including senior management
• Present project status, risks, and recommendations
• Ensure compliance with PMO standards and policies

4. Testing & Implementation

• Manage SIT, UAT, defect resolution, and deployment activities
• Support change management and business readiness
• Ensure smooth transition to BAU operations

The Person

1. Education & Qualifications

• Bachelor's degree in Business, Information Systems, or related disciplines
• Preferred certifications: PMP, PRINCE2, Agile/Scrum
• Lean Six Sigma and insurance qualifications (e.g. LOMA/FLMI) are advantageous

2. Experience

• Minimum 5 years' project management experience in Insurance, Banking, or Financial Services
• Experience delivering medium-to-large transformation projects
• Exposure to digital, automation, process improvement, system implementation, or regulatory initiatives
• Vendor management experience is an advantage

3. Core Competencies

• Strong project management, planning, and risk management skills
• Excellent stakeholder management and communication abilities
• Strong analytical, critical thinking, and problem-solving capabilities
• Ability to influence stakeholders and lead cross-functional teams
• Confident in presenting to senior management

4. Personal Attributes

• Proactive, independent, and results-oriented
• Strong sense of ownership and accountability
• Adaptable and resilient in a fast-paced environment
• Able to work under pressure, manage competing priorities, and deliver within tight timelines

We offer 20-22 days annual leaves, excellent learning & development opportunities and an attractive package to the right candidate.

Information collected will be treated in strict confidence and used solely for recruitment purpose. The company will retain all applications no longer than 24 months of which will be destroyed thereafter. When there are vacancies in any of our subsidiaries, holding companies, associated or affiliated companies of, or companies controlled by, or under common control with the Company during that period, we may transfer your application to them for consideration of employment. We are an equal opportunity employer. We do not discriminate on the basis of race, gender, disability or family status in employment process.