Assistant Facility Manager - Soft Services

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TITLE

AFM – Soft Services

 

 

BUSINESS UNIT

Integrated Facilities Management

 

 

LOCATION

Deloitte Towers

 

 

REPORTING TO

Facility Manager

 

  

 

POSITION GOALS

·     To provide administrative support to the Facilities Management team at Deloitte, Hyderabad.

·     To ensure timely and accurate completion FM reports pertaining to Deloitte, Hyderabad.

 

 

 

DUTIES & RESPONSIBILITIES

·     Be accessible for escalation of all FM related issues:

Oversee the Helpdesk work process

·     Provide management advice to Helpdesk operators for escalated issues

·     Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift

Oversee the Reception.

·     Oversee the Front Office function

·     Ensure visitors are promptly attended by the Front Office Executives (FOE)

·     Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep are maintained

Oversee the Housekeeping Services

·     Overall service delivery assessment of HK vendor.

·     Coordination meetings with vendor for resolution of service issues

·     Evaluate vendor performance

·     Ensure that vendor manpower reports at site as per agreed terms and conditions.

·     Undertake audit of the attendance and check their grooming.

Oversee Cafeteria Services

·     Ensure that the caterers are maintaining highest standards of hygiene in the services area

·     Ensure that the quality and quantity of the food supplies are meeting the requirements

·     When the food supplies run out, escalate the matter to the caterers’ management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them

·     Overall coordination with all service providing vendors.

·     Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions

·     Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division

 

 

 

EMPLOYEE SPECIFICATIONS

·     Graduate in any discipline

·     5 – 7 years experience in facilities management

·     Tertiary qualifications in hotel management / building management and/or business desirable.

·     Excellent communication skills and ability to converse in English.

·     Proven ability to function effectively as part of a team

·     Proven ability to initiate and follow through with 

improvement initiatives

 

 

KEY PERFORMANCE

MEASURES

·     Overall client satisfaction by achieving SLA targets

·     Timely resolution of helpdesk complaints

·     Effective team coordination of direct and vendor staff for efficient service delivery 

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

48

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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